Reckon Hosted error message - "Didn't get connection settings"

Suzanne DiStefano
Suzanne DiStefano Member Posts: 48 Reckoner Reckoner
in Accounts Hosted

Hello,

We are receiving the error message "didn't get connection settings" when we try to log on.

This has happened after a "system maintenance' before.

Is anyone else having this problem?

Comments

  • PeterC67
    PeterC67 Member Posts: 34 Reckoner Reckoner

    Yes. All of our connections are not working.

    Two users must have got in just before it happened as they are working fine.

    Have done a clear history etc etc and nothing changed.

  • Jenny_9381306
    Jenny_9381306 Member Posts: 35 Reckoner Reckoner

    Yes we have the same error.

  • SMS
    SMS Member Posts: 1 Novice Member Novice Member

    Yes, same error here

  • iangun
    iangun Member Posts: 7 Novice Member Novice Member

    Same error for me, tried incognito and same issue…hopefully fixed soon before staff arrive at work.

  • Suzanne DiStefano
    Suzanne DiStefano Member Posts: 48 Reckoner Reckoner

    This has happened before after system maintenance in 2023. I have logged a support ticket but the office isn't staffed until 8.30am.

  • LynPointon
    LynPointon Member Posts: 3 Novice Member Novice Member

    Yes, same error for me :(

  • iangun
    iangun Member Posts: 7 Novice Member Novice Member

    Was working all weekend, normally updates are Saturday night/ Sunday morning, so may not be from update as it has worked without any problem over weekend, until trying this morning.

  • Wendy_8315821
    Wendy_8315821 Member Posts: 3 Novice Member Novice Member

    I got that error with Firefox and Chrome, but allowed me in with Edge! Another of our team members can still not get in with any browser.

  • Fozzie
    Fozzie Member Posts: 20 Reckoner Reckoner

    Trying to login this morning; I get the above message.

    I see this has happened previously, is Reckon working on the issue and if so when do we think it will be up and running again?

    Thank you

  • Carol Barac
    Carol Barac Member Posts: 4 Novice Member Novice Member

    Hello

    Trying to log in to Hosted on two different devices and getting this message on both?
    can anyone advise please?

  • PeterC67
    PeterC67 Member Posts: 34 Reckoner Reckoner

    Edge is now working (for me), but Chrome is still not working

  • Deebo
    Deebo Member Posts: 7 Novice Member Novice Member

    Reckon has turned into a joke. The software isn't working and there's still another 90 mins before their support team is there. To show what a joke they are, the Reckon Status page has Reckon Hosted as operational with 100% uptime.

  • Kris_Williams
    Kris_Williams Member Posts: 3,699 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Safari, Chrome and Firefox not working on iPad either

  • Kris_Williams
    Kris_Williams Member Posts: 3,699 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    things happen in life, look at the cyber crash that caused worldwide problems, I’m sure Reckon will be working on this ASAP. With so many people affected I don’t think technical support will have any answers until IT has a chance to investigate the problem

  • ANITABROWN05
    ANITABROWN05 Member Posts: 4 Novice Member Novice Member

    Same here, can't connect:(

  • Kris_Williams
    Kris_Williams Member Posts: 3,699 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    working on Firefox on PC now

  • ANITABROWN05
    ANITABROWN05 Member Posts: 4 Novice Member Novice Member

    Working on Chrome now.

  • LynPointon
    LynPointon Member Posts: 3 Novice Member Novice Member

    Working on Edge now.

  • Suzanne DiStefano
    Suzanne DiStefano Member Posts: 48 Reckoner Reckoner

    We are able to log on now. Someone rebooted the disk!!

  • Suzanne DiStefano
    Suzanne DiStefano Member Posts: 48 Reckoner Reckoner
    edited July 21

    We had the same issue from 6am. We have just been able to get on.

  • Suzanne DiStefano
    Suzanne DiStefano Member Posts: 48 Reckoner Reckoner
    edited July 21

    We had the same issue but have just been able to connect.

  • Fozzie
    Fozzie Member Posts: 20 Reckoner Reckoner
    edited July 21

    I have just tried again…i'm in now.

  • Deebo
    Deebo Member Posts: 7 Novice Member Novice Member
    https://community.reckon.com/discussion/comment/20647882#Comment_20647882
    Screenshot 2024-07-22 073210.png

    Absolutely things happen in life. But this is a business critical software for some and we pay them alot of money for access to it. Instead they lie to their customers by pretending its operational and haven't communicated any issue. Systems crash, things go wrong, but be transparent with your users and communicate what the next steps are. Don't pretend things are all good and stay silent hoping noone will notice.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Morning everyone

    Thanks for your reports this morning and I'm really sorry that we had some trouble with Hosted this morning. Certainly not the best start to the week and I apologies for the frustration its caused this morning.

    The team have corrected the error a little earlier and logins should be returning to normal.

    If you are noticing a little slowness in performance, it should return back to normal in the next few minutes or you can logout in full and then log back in and you should notice a difference.

    We're continuing to monitor the service however we expect service to be back to normal.

    If you continue to encounter any trouble, please let us know.

    Thanks again for your patience everyone and apologies for the hassle caused this morning.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Fozzie
    Fozzie Member Posts: 20 Reckoner Reckoner

    I am using Chrome and I'm in now.

  • LynPointon
    LynPointon Member Posts: 3 Novice Member Novice Member

    Working on Edge now.

  • Unknown
    Unknown
    This content has been removed.
  • Deebo
    Deebo Member Posts: 7 Novice Member Novice Member
    edited July 22
    https://community.reckon.com/discussion/comment/20647895#Comment_20647895

    Why did the reckon status say that it was operational when it clearly wasn't? We had to get our IT guy out of bed at 6am to come in and check our systems because we checked the status and it said it was operational. Is Reckon going to compensate for the cost of getting him onsite after hours?

  • Kris_Williams
    Kris_Williams Member Posts: 3,699 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Over the years I have always found with anything to do with computers and internet that the best choice is to walk away, at least for a couple of hours. Although I appreciate that these days that’s not always a practical solution

  • Unknown
    Unknown
    This content has been removed.

Categories