STP SUBMISSSION STILL PENDING

JEN
JEN Member Posts: 63 Reckoner Reckoner
edited October 30 in Reckon Payroll

Hi Team,

I have noticed the pay run I submitted to the ATO is still showing as PENDING.

It normally doesn't take long to switch over to SUCCESS. I haven't encountered this before, and the payrun looks ok.

Is there a technical issue with Reckon Payroll today?

Thanks.

Comments

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 415 Reckon Staff

    Dear Jen,

    Submissions can take up to one full week to process depending on the ATO's current capacity. Most STP files process in a day.

    If there is an issue, however, it would be on SBR2 - it would be on the ATO's side of things. As soon as the STP is submit, it is in the ATO's hands.

    If you find that this is not the case, you can click into the "Details" option in the submission to see if the ATO has updated the status.

    Kind regards,

    Alexis McKeown
    Reckon Senior Technical Support

  • JEN
    JEN Member Posts: 63 Reckoner Reckoner
    https://community.reckon.com/discussion/comment/20650405#Comment_20650405

    Hello Alexis,

    Thanks for the heads up about the time for submissions to go through. I just haven't encountered this before.

    I'll keep an eye on the situation.

    Regards,

    Jen

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 415 Reckon Staff

    Dear Jen,

    Never an issue.

    If the submission does return an error, just let me know, and I can give some insight as to why the submission may have failed.

    Otherwise, it's likely the ATO taking their time this week.

    Kind regards,

    Alexis McKeown

    Reckon Senior Technical Support

  • JEN
    JEN Member Posts: 63 Reckoner Reckoner
    https://community.reckon.com/discussion/comment/20650408#Comment_20650408

    Maybe being so close to 31st Oct deadline for tax declaration, the ATO is overloaded with work?

    I'll reach out to you if there is a problem.

    Many thanks.

    Jen

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,515 Reckon Community Manager Community Manager

    Hi Jen

    There was an issue with the ATO's SBR2 service earlier today. SBR2 is the ATO service that handles STP transmissions sent from software providers like us, to them.

    Their issue will have delayed the processing of STP submissions from all software providers so they'll likely work through the backlog very soon and hopefully you'll see an updated status come through over the next few days.

    It looks like they've resolved the issue and the service looks to be back in operation and all green again.

    image.png

  • JEN
    JEN Member Posts: 63 Reckoner Reckoner
    https://community.reckon.com/discussion/comment/20650411#Comment_20650411

    Hi Rav,

    I just checked our payroll book a few minutes ago, and the pay run has gone through ok.

    Thanks for letting me know the above details, though.

    Regards,

    Jen

  • Sue_10075371
    Sue_10075371 Member Posts: 43 Reckoner Reckoner

    Hi Rav

    I've had the same problem. The ATO has confirmed that the payment has gone through but it is still showing as pending in Reckon Accounts. What do I need to do about this?

    Cheers, Sue

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,515 Reckon Community Manager Community Manager

    Leave it as is @Sue_10075371. If its still in a pending status, the ATO hasn't returned a status update for that specific submission.

    If the ATO have confirmed the submission was processed then the YTD balances for your employees will have already been updated. Your next successful submission will also update the YTD's for your employee balances.

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