Problem with rollover to 2025 version

Arthur Bortz
Arthur Bortz Member Posts: 27 Reckoner Reckoner
in Accounts Hosted

I accidently rolled over to the 2025 version before completing my STP

Somehow, I have now lost my access to my account whether I use the 2025 or 2024 to sign in.

I have a backup file which I can hopefull restore to use the 2024 version.

I need help to do this

Best Answer

  • Arthur Bortz
    Arthur Bortz Member Posts: 27 Reckoner Reckoner
    Answer ✓

    Hi All, Thanks for the responses. I have resolved the issue

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager

    Hi there @Arthur Bortz

    Can you let us know what's happening specifically when you attempt to access Reckon Accounts Hosted 2025 at the moment? Are you encountering an error? If so, what is it?

  • Kris_Williams
    Kris_Williams Member Posts: 4,277 Reckon Hall of Famer Reckon Hall of Famer

    go to control panel before logging into either version, then go to log off remote sessions and log off any there, then go back and open 2025. You can still lodge STP in the new version

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 596 Reckon Staff Reckon Staff

    Dear @Arthur Bortz ,

    As Kris has stated, you can still lodge 2025.

    However, if you're finding you keep being redirected to 2025 and not 2024, you may need to clear your web browser's cache.

    You can do this by pressing Control + Shift + Delete in your web browser, then clicking Clear/Delete Data.

    Kind regards,

    Alexis McKeown

    Reckon Senior Technical Support
    Working hard since 2018

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