Have paid a bill of 145.1 with a direct debit, but it is continually showing the amount paid as 144.12, no matter what i try. Why is it doing this?
Hi @Jak2103
It sounds like there may be other payment(s)/credit(s) - of 98c - previously allocated & $144.12 is the remaining balance 🤔
Open the original Bill & click on History to check:
What things are you trying to attempt to understand or resolve the issue?
Viewing the transaction History as Shaz had indicated is the best way to determine what other transactions may be linked to that Bill.
If there are linked payments, you can try unlinking them then relinking them (unapply/re-apply).
Consider also looking at a report like the Unpaid Bills report to see what transactions related to that particular Supplier may also be open or unapplied or partially applied.
Hi @Jak2103 ,
In addition to Shaz and Datarec, I’d also recommend checking out the tax codes too. For a bit more detail, please take a look at the article below.
https://help.reckon.com/article/fproqguo02-kba-3763-paid-amount-differ-from-the-original-amount-on-tax-detail-reports
I hope this helps.
Regards,
Reeta
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