Open Banking Bank Feed issues
Connected bank accounts to the Reckon one should do automatic bank feed everyday and we should see all todays's data feed into the next morning as per open banking guideline. Or max to max the morning after next day morning. However, from my experience it never happens. also, every now and than, for some reason it misses few days transactions. and I have to contact the support team and log in the support ticket and they email back and forth for screenshots and all and than they bring it in manually or by fixing the system. Don't know why it is happening. but its just a big time waster. Reckon should first fix what they already have and make sure it works at its optimum level before focusing on new ideas.
Reckon Please fix the Open Banking Bank Feed. So it feed all the data without missing any transactions and we won't have to waste our time or your time, too both cost to both parties.
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Which bank are you connected to for your feed? I've had open banking setup for a couple of clients for a few months now and it works ok.
Might want to provide some actual specific info for Reckon to look into on whether it's their issue or the open banking service
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Bank Connected is NAB. Please help to provide as much as you know or how to fix this. Or how actually it works. Is it a issue of NAB or Reckon or Open Banking ? Sometime it does not show anything for a week and sometime it brings all in at once. Sometime it misses few.
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Sorry to hear you've been having trouble with your Open Banking feed. As @Eric Murphy has mentioned above, can you give us a clear example of an occasion of this occurring including dates and financial institution ie. what is a specific date that you had transactions but did not come through via your Open Banking feed.
You've mentioned you've had a chat with our support team, can I grab a case number as it'll give us some further context.
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Hi @Rav
I sure can but Not here as a public posting.
If you can send me a direct email or leave your email address here. I can send you a details to fix this as you are one of the administartor.
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I've been speaking with our BankData team about this to get a better understanding of any wider issues at play here and I'll break down the latest info -
Yes, it looks as though the ACSISS who we connect with for Open Banking services have been somewhat problematic recently with some feeds failing which require us to manually pull them through when required which ultimately leads to delays.
From our end we've made some adjustments including an update that was released earlier this morning which hopefully ensures the service will operate more smoothly going forward.
At this stage, I'd recommend giving the service another go over the next few days. If you’re still experiencing delays or failed feeds after that, please let us know and we’ll investigate further.
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