DATA RECOVERY: How to download a company data file (*.QBW) from the Reckon Accounts Hosted platform to your local computer

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  • Updated 11 months ago
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will need to login to the Hosted platform.


 IMPORTANT: You DO NOT NEED to login to the company data file itself to send it to us.

Launch the version of the software is available to click on.

If the Accounts 2018 R2 is no longer available, then simply choose the Accounts 2019 R2.

 IMPORTANT: You DO NOT NEED to login to the company data file itself to send it to us.

When you see the Reckon Accounts Login screen, press the Cancel button.

You should now see a screen similar (not necessarily identical) to the one below.

Downloading the file:

1) Once logged into Reckon Accounts Hosted platform and you can see the No Company Open screen, click on the floating toolbar as shown below.

2) Click on the ‘down arrow icon’ to download the file.

3) You will see the file browser window will open. 

It will by default look into the documents folder. 

Click on the drop-down arrow and select My Live (Q:) drive.

Note: All your company files (QBW files), bank payments files (ABA files ) or lists files (IIF files) etc will be located in My Live (Q:) drive.

4) Navigate to the correct file you wish to download and click on it to start the download.

To download QBW company files go to My Live Q: drive. See below.


If your data file is shared with other users, it will be located in a shared folder location.


5) By default, it should go to the default Download folder on your PC. 

Example: C:\Users\<YourUsername>\Downloads

You can change it in the web browser preference settings if you prefer.

On some browsers, it may ask you for the location, where you would like to download it to. 

Once you have selected the destination, click on the Open or Save button.

Your download will now start.

*Take note of the download location.* 


Data Recovery Team

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Posted 11 months ago

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