DATA RECOVERY: How to resolve the error with black boxes, black screen, checkerboard or pixelated sc

If you are encountering the problem of a black screen, random black boxes, checkerboard screen or pixelated screen on the Reckon Accounts Hosted platform, try the following possible solutions.

Firstly, log off all Hosted sessions.

Once you have logged off the remote sessions, save any other work you may be doing on any other web browser tabs.

Close the web browser, ensuring all browser windows and tabs have been closed.

Restart the web browser.

Then try the following recommendations.



Try this first:

Disable hardware acceleration:

To disable hardware acceleration, please follow the steps below:

1. Click on the three vertical dots on the top right-hand corner of the Google Chrome browser



2. Click Settings

3. Type "hardware" at the top of the screen where it says "Search settings"

4. Click the sliding radio button next to "Use hardware acceleration when available" so that it turns from blue to grey

5. Click "Relaunch" (please note this will close all tabs/windows in your Google Chrome browser and re-open the browser)

6. Log into Reckon Accounts Hosted again and the issue should now be resolved

Try this second:

Disable the GPU Process within the Chrome task manager:

To disable GPU Process, please follow the steps below:

1. Click on the three vertical dots on the top right-hand corner of the Google Chrome browser  



2. Select the option More tools to bring up the additional menu options 

3.Select Task manager

4. Select GPU Process

5. Click the End Process button


Now login to the Reckon Accounts Hosted platform and confirm whether the problem no longer occurs.



If you are still experiencing the problem, it will be useful to determine exactly which browser and what version of the browser you are using.

Try these links to quickly display the browser and its version.

https://whichbrowser.net

https://whatsmybrowser.org/


Regards,

Data Recovery Team