We recommend that you first go through a troubleshooting session with the Hosted Technical Support team before you submit a data file for analysis.
Once you have been advised by the Technical Support Team to submit a data service request you can do so by clicking the link below.
In your service request you will need to:
- describe the problem as accurately as you can
- provide the sequence of steps you are performing that results in the error
- provide specific examples of any records that are affected where possible
- provide the complete exact text of error messages that may arise
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