DATA RECOVERY: How to submit a Reckon Accounts Hosted data file for analysis

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  • Updated 3 months ago

If you have not yet requested a data service, please do so by clicking the link below.

Submit a request for a Reckon data service analysis/quote.


You will receive an email which has the following information 

Your Reckon Customer ID: <XXXXXX>

Your assigned Data Services case designation: <XXXXXXXXXX Company Name>


Once you receive that email and have been assigned a valid Data Services Case Designation, follow the steps below to send us the Reckon Accounts data file or backup file for analysis

Although your file is on the Hosted platform, you will need to download it and send it separately to our Data Recovery Team.

You will need to follow the instructions to download the company files from the Reckon Accounts Hosted platform onto your local computer.

 

Send us the Reckon Accounts data file (QBW / QBB) for analysis:

Locate your Reckon Accounts desktop data file (*.QBW)

or create a backup (*.QBB)

How to create a backup in Reckon Accounts Hosted

and provide it to us by clicking the link below

Send the QBW or QBB File for analysis


Click on the + Add your files button.

 

 Add your email address (ensure it is correct as any notifications will be sent there).

 In the Message field, place the following info:


DATA RECOVERY REQUEST (QBW / QBB)

Data Service Case Designation: _______________________

Company Name: _______________________

Contact Name: _________________________

Admin Password: _________________________

 

This will let us know that the file being submitted is assigned to your case and allow the conversion team to perform the analysis.

If you do not provide this information, it will result in delays processing your case.


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Posted 3 months ago

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