Have not been able to log into Reckon One for 4 days and receiving notice "the application has encountered and unknown error". And stating that error will be addressed urgently but nothing seems to be happening for us in Australia. Any suggestions, please.
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160 Points
Posted 12 months ago
Rav, Community Manager
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67,714 Points
Hi Ron,
Are you encountering this error when trying to access the Reckon One login page itself or when launching your Reckon One book?
Which browser are you using when you experience this? Does the same problem occur when you try a different browser? Could you try clearing your browser cache and cookies & see if the problem rectifies?
Cheers
Rav
Are you encountering this error when trying to access the Reckon One login page itself or when launching your Reckon One book?
Which browser are you using when you experience this? Does the same problem occur when you try a different browser? Could you try clearing your browser cache and cookies & see if the problem rectifies?
Cheers
Rav
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160 Points
Rav, The problem arises when I try to launch our Reckon One Book. A colleague is having the same problem from her computer when she tries to launch so I doubt that it is a browser problem. I am reluctant to shut down my browser as I am not confident I can get back to this conversation. Thanks, Ron
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160 Points
Rav, You were on the right track. I have launched the Reckon One book from another browser. Thank you for saving the day. :) Ron
Rav, Community Manager
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67,640 Points
Out of curiosity, which browser were you experiencing the problem on AND is it still happening when you try on that browser today?
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160 Points
Rav, Was using Mozilla Firefox which is still not working today. Swapped to Microsoft Edge.
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