What is the recommended procedure when changing passwords?

We recommend that before you change the password for the Admin user:

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1) Log off all users / close the data file 

·         Click the File menu then click Close Company/Logoff

2) Open the company file once more and login

·         Click the File menu then click Open or Restore Company

·         Now login as the Admin user using your currently known password (if one is set)

3) Create a backup of the company data file before changing the password

·         add a suffix or prefix to the backup file name

·         add a suffix or prefix to the backup file name

·         to indicate backup of the file prior to the Admin user having its password changed

·         example: “Before PWD Change <todays date>  – My Data File Name.QBB”

·         you can store a backup file to a local hard drive, portable hard drive/USB stick

·         you can store a backup file to an online file storage such as DropBox, Google Drive, etc 

4) Just before you about to change the password

·         write down the current password 

·         write down the new one you are setting it to 

5) Set a new password for the Admin user

·         Click the Company menu and then select Change Your Password

·         Take note of the state of the Num Lock and Caps Lock keys on the keyboard 

·         Passwords are case-sensitive

·         Change the password to the new one you want to now use

6) Log off all users / close the data file 

·         Click the File menu then click Close Company/Logoff

7) Open the company file once more and login as the Admin user

·         Click the File menu then click Open or Restore Company

·         Now login as the Admin user using your newly set password

8) If a problem occurs and it does not allow you access, you can restore the backup 

 example: “Before PWD Change <todays date>  – My Data File Name.QBB”

9) If you are able to login successfully, make a new backup of the company file

·         add a suffix or prefix to the backup file name 

·         example: “After PWD Change <todays date> – My Data File Name.QBB”

·         you can store a backup file to a local hard drive, portable hard drive/USB stick

·         you can store a backup file to an online file storage such as DropBox, Google Drive, etc 

 * Data Recovery Team *