Best Of

Re: Reckon Hosted very slow since update

There are definitely a very high number of users on the network at this time of year and we've increased the number of hosts to accommodate the higher load. New hosts are added automatically to the server farm if any one of them reaches capacity.

That's one element of it but the other can be your file as well. Do you usually perform maintenance on your file quite regularly? I'm going to link a couple of resources below which have some really good info on keeping your file in tip top shape so that you're getting the best performance out of it.

https://help.reckon.com/article/87mkjxf1fa-how-to-reset-a-tlg-file

https://help.reckon.com/article/raxkcjai2w-kba-3793-how-to-improve-the-performance-of-your-qbi-company-file

Rav

1

Re: Importing Accountants Copy

Hi, QBB is the file format for a backup, not an Accountant's Copy. To restore the file, go the File menu, select to open or restore a file, then select the option to restore a file.

Be aware that restoring the file will overwrite your current file if you choose to name it the same as your current file.

Tanya Briggs

2

fonts too small on bank accounts etc

good morning,

have just had windows 10 installed on my computer. Now the font on the bank accounts and bills and cheques etc is too small. know how to increase font through windows settings but this only increases the size of the tool bar across the top of the reckon window not the actual accounts themselves - going blind here - help!!!!!!

252458

2

Re: STP ERROR MESSAGES

Thanks heaps

All fixed

Appreciate your help

Sue Fisher

1

Re: Salary sacrifice not showing correctly in PAYG Payment Summary

update....found a very helpful previously posted article "STP report not balancing with RESC," that advised that apparently there is a glitch in the system that sometimes causes RESC to not record against the employee record. I followed the instructions, went into each payroll record deleted and re-entered the salary sacrifice, saved and that worked perfectly. Thank you to Shaz Hughes who posted the great and ease to follow instructions in that article x

Larisa

2

Manually enter Superannuation amounts

I have migrated from STP app to new free Payroll App. I work for a church where the Pastors as Minister of Religion gets paid part of their pay as Taxable Income, which I report to ATO, and part as an Exempt Benefit which I do not report to ATO.

I need to manually enter a Superannuation amount as their superannuation payment is calculated on both pay components but in your new app it only calculates the superannuation on the reportable part. So the Super payment calculated in the app will never be correct.

BC_Office

2

Re: Restructuring business

Thank you Shaz!

haven't tried it yet but sounds pretty straight forward...... :)

PSCSS

2

Salary sacrifice differential between STP and Payroll totals

After processing the final pay for last financial year was preparing to submit the EOY finalise file and was comparing numbers between STP and my Payroll totals. I have noticed a difference between an employees RESC totals on STP vs my software.

After running a super report by employee have found for some reason on the last pay of the year the salary sacrifice deduction is not being recorded into RESC. With all other amounts showing correct. When viewing the payslip where this has occurred the correct amount of deduction has been applied and everything appears fine.

Anybody have any solutions for this as would like to rectify issue before next pay cycle

CFenton

1