Best Of
Super Rate Incorrect
Hi, why does our default super ( Prime Super) still remain at 11.5%, I have implemented the change using Employee- Update Super Rate to 12% & if you look at the Super Funds within the Payroll Item, it also advises 12%. Yet when you run a Super Report some advise 11% & 11.5% . Where else do I change the rate pls?
Kathyd
Re: How to get rid of old shortcuts
It's remembering a display "view" rather than showing you the actual files.
Open your current company file & under File > Open Previous Company, change the Set number of previous companies .. quantity to 1 > OK
Any other company files listed should then disappear (from both that No Company Open window & under the Open Previous Company submenu) 😊
Acctd4
Re: Unable to send invoices
I have tried Reckon accounts hosted and it was poor display quality and laggy compared to a local installation, so I want to stay with local
Re: Always love the Monday after maintenance
Yep it's annoying but the 'database' that you've mentioned is your file, not Reckon's servers.
Again though, I don't know the inner workings of the tech so could be wrong but corruption in the file can happen anytime
Re: The Num description column
Hi @peter nilsson,
Thank you for reaching out to the community.
Could you possibly include a screenshot of what you exactly mean in your Personal Plus of the software?
Thank you.
Lucas
Re: How do I set up and pay child support in RA Desktop?
set it up as a payroll deduction, tax tracking none, calculate on net pay, link to a clearing account, enter amount and finish. When you pay to Services Australia post to the same clearing account which will then be zero
Re: Reckon Accounts Hosted Annual Subscription + Closing Down Business
Hi @rose ivory,
You can download the data file from your Reckon Accounts Hosted to a USB or local device that you have access to and backup copies.
If you do ever require access to this information for the ATO, I believe that we can provide you with a read only copy of our desktop version of Reckon Accounts which you can open the software in.
Let me know if this helps and if you require any further assistance.
Lucas
Re: STP processed twice
When it comes to employee data, you won't need to do anything as employee balances are only reported as Year to Date (YTD) balances.
You may notice that your BAS prefill data on the ATO Portal may have become out of sync due to the duplicate submission being sent. In that instance, I'd recommend manually updating the W1 & W2 prefill balances in the ATO Portal. Check out more info on this here - What's in an STP submission? 💻
Rav
Re: Always love the Monday after maintenance
From what I've observed over the years, that is file corruption rather than maintenance but I could be wrong.
You should probably start with verify and rebuilding your file 3 times in succession. It's the recommendation on this community and has resolved problems successfully
Re: Unable to send invoices
@Zappy Why dont you share this with the community if you know how to fix it?
