Best Of
Re: Issue with Reckon Accounts Personal Plus – V31 - need help to resolve
Make sure it is NOT in One Drive but in C: and the name length should be no longer than 8 characters.
Call me when you get back.
Re: Super Report By Fund with Totals
Hi @Retreev
I think I can see the problem now …
From your screen snip, it looks like you haven't set up separate super fund Payroll Items (eg You've only got ONE generic one called "Super" & you've just manually entered the fund name in each employee's record instead) :
This specific Super Report by Fund report is driven - & grouped - by the different super Payroll Items … thoigh, which is why you're unable to see the breakdown:
I always set up a separate Payroll Item per fund AND per type (like the above)
You will only be able to generate this report effectively, when you have the setup configuration that way 😬
Acctd4
Re: Rate field turns blue in new pay run
Hey @Geekzone
That's actually a great question and observation.
There's a simple answer for it as well, the rate field becomes highlighted in that way when you enter in a rate that is different to what is listed in the employee's Pay Setup information in their profile.
Its just a little visual indicator to let you know that the employee's default rate has been overridden and if you hover your mouse over the field, a little tooltip will appear to let you know as well 🙂
Rav
Re: Reckon Desktop very slow for some users not computers
Hi All,
With Lily. There were only 2 windows open. Home and reminders. I did check this as we had this usse before with a user having heaps of windows open.
When creating a new user a new user was fast. so then saw the message above.
Then for Piper selecting "Dont save the desktop" fixed the issue and the login is now around 6-8 seconds instead of 2 mins 40
In regards to Lily-PC we found the ethernet cable damaged behind a desk which intermittently was switching between 100 and 1000 Mbps.
Re: Reckon Desktop very slow for some users not computers
When Piper is logged in, are there multiple 'windows' displayed?
- click on the Window menu and confirm how many windows are present
- Example:
Can you check by clicking the Edit menu and then select Preferences, whether the Preference settings for the "Desktop View" is set to 'Save when closing company" or "Save current desktop" or "Don't save the desktop' (which one is set for Piper and which one is set for Lily)
For Piper, as a test, select the "Don't save the desktop" and click OK.
Then click on the File menu the Close Company
Then re-open the file again and login as Piper.
Confirm if there is any difference in the time that it takes from entering the username and password to when all things are loaded.
Perform the test above on the Piper-Workstation, Lily-Workstation and the Server.
Datarec
Re: FirstChoice Employer Super Clearing House for Reckon Accounts Hosted users
Thanks for taking the time to share your feedback and I understand where you’re coming from, especially with Payday Super becoming a requirement for every pay run very soon.
In terms of your comparison, while it’s easy to compare this directly with those competitors, it’s important to recognise that the comparison isn’t quite apples-for-apples. Those platforms are fully cloud-native products built on modern web architectures, whereas Reckon Accounts Desktop and Reckon Accounts Hosted are based on a completely different technology framework and operating model.
Because of that, a fully embedded, in-product clearing house solution was never on the roadmap or a viable option for Reckon Accounts Desktop or Hosted, the codebase simply won't allow for it. Instead, our partnership with Colonial First State provides Reckon Accounts customers with compliant access to the FirstChoice Employer Super Clearing House at no cost and without the need to switch their default super fund either. This ensures you can meet upcoming Payday Super obligations with a secure and established super provider.
To clarify your payment question, FirstChoice Employer Super Clearing House facilitates the processing and distribution of super payments to employee funds.
If what you’re looking for is a fully integrated, in-product super clearing experience comparable from a technology standpoint to Xero or MYOB’s cloud offerings, that capability has been available for quite some time in Reckon One through our integration with Beam. Reckon One is cloud-native and therefore a more direct comparison when evaluating integrated payroll and super workflows.
I completely understand that workflow efficiency is important, particularly with the increased frequency coming into effect with Payday Super soon. Our focus with Reckon Accounts Hosted & Desktop is to provide a compliant, cost-effective pathway for customers within its existing architecture to meet their super obligations in particular those who may have been using the SBSCH. At the same time, we have a fully integrated option for super processing within Reckon One for those who prefer a more embedded workflow.
Thanks again for your feedback.
Rav
New Super Payments/clearing house
I have found that Australian Supers Quicksuper clearing house was really easy to set up and use to cater for the new super requirements starting in July 2026. I am only a small business with 4 employees. It was user friendly and no charges.
Re: STP submissions sent multiple times
Hey @chelseaporter
I'd recommend checking out the info in our previous post on this here as it outlines why and how this occurs - #TipTuesday - What's in an STP submission? 💻
But to put it simply, the ATO uses the employer component from each regular STP submission to prefill the balances for BAS. Due to this, their prefill balance can become out of sync with your actual payroll. You will need to manually edit the W1 & W2 prefill balances in the ATO Portal.
Rav
Re: Super for owners
Morning @Kris_Williams
Yes, SMSF's are subject to Payday Super requirements, essentially any super guarantee contribution will fall under these obligations regardless of whether its a SMSF or a superfund.
Rav