Best Of

Dear @Rod Nugent ,

In the event that it fails, you may want to reach out to the NAB and ensure that the QIF export is valid for Quickbooks 2004 (or earlier) format style.

You should be okay importing the QBO files, however. If you run into any issues, please let me know.

Kind regards,

Alexis McKeown

Reckon Senior Technical Support

Dear @Carol Barac ,

You may want to share your company file from your account to his account, as MFA's cannot be shared nor split between multiple users.

You can review how to share files through our handy guide here:

Sharing your company file will allow your accountant to access their account using their own MFA and still allow access to your account.

Kind regards,

Alexis McKeown

Reckon Senior Technical Support

You can’t, he has to get the code from you, or whoever has MFA setup on their phone.

He needs a subscription of his own and then you can share your file with him and he will have his own MFA setup

Hi @Barbara Allen-Guthrie

Thank you for your query.

To help us better understand the issue you're facing, could you clarify the following:

• Which specific steps are not matching the instructions?
  
• Are the options different from what's listed in the guide?
  
• Is there an error message or unexpected outcome during any particular step?
  
• At what point in the process are you having difficulty?
  
• Is the issue happening when locating the backup file?
  
• Or are you encountering a problem when saving the restored file?

To provide some background, restoring a backup file in Reckon Hosted is quite similar to the desktop version. The main difference is that, instead of saving your working file on a local drive, you will be saving it to the Q: drive in Reckon Hosted (the cloud).

Let me know and I will assist you in resolving the issue.

Kind regards,

Reeta

Thank you Tanvi. I had been looking for "email" rather than "report" to change it. All working now.

Many thanks

Deirdre

ok , no RAH does not have this .

Cosmic had mobile invoice app as the user has moved to another cloud accounting software, the app is no longer active , to do PO is bit more dev work

Hi agofarm,

I am glad it is now sorted.

Best regards,

Karren

Hi @Barbara Allen-Guthrie ,

Good to hear that the restore process has completed.

For renaming the file in hosted platform, please refer to the KB below:

https://help.reckon.com/article/lw2m1ip0i2-how-to-rename-a-data-file-on-the-reckon-accounts-hosted-platform

Hope this helps.

Kind regards,

Reeta

Thankyou. it seems to have corrected itself.