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Hi @tnooapii

If your existing MFA is still enabled on your Hosted account, you'll need to revoke that first before you can set it up again.

The good news is, its really easy to revoke your existing MFA and there's info on how to do so here - Revoking your current MFA from your Reckon Accounts Hosted account 🔓

If you've already revoked your existing MFA, then you can setup MFA by following the steps here - How do I setup MFA for Reckon Accounts Hosted? 🔒

Hi Rav,

Thank you for getting to me, I'm in the middle of setting up the MFA but every time I scan the code it keeps saying "Invalid code" and I've reached the number of attempts

"Attempt limit exceeded. Please try again later."

so now I'm waiting till I can go back in to try again in about 30 minutes. The Authenticator app that I am using is Google Authenticator and the icon is grey.

Kind regards

Before trying again, I'd suggest performing the time correction for codes step again that was outlined above from the last time.

Make sure you've deleted any other MFA entries in your authenticator app for the specific RAH account you're trying to setup MFA on, (if there are any in there).

Alternatively, try using the SMS option just to see if that gets you in as a test.

Thanks Alexis - I have swapped to FireFox for the ease of use

Thanks @Rav sounds like the authenticator is worth investigating

Thanks @Rav and @Tanvi_kataria

Looks like I'll be ok as I will have my Australian phone with me

@Rav in relation to your comment about Authenticators I have only used product specific authenticators in the past, rather than a generic authenticator such as those provided by Google or Microsoft. Have you asked this question because you are recommending authenticators over SMS or was it just a general comment?

Hi Rav,

Thank you so much for your help, I just found out the authenticator app was fine zzz

I changed my browser to Microsoft Edge and now the codes work and I got the recovery pin and now I'm working in Reckon…lol

Kind regards.

Dear @Andie ,

Which web browser are you using vs. the web browsers your colleagues are using?

If you are using Mozilla FireFox, this clipboard does not appear as it allows direct copy/paste functions, whereas Chromium-based browsers (Edge; Chrome) do not, which requires the clipboard function.

It will still appear when you go to copy text in FireFox.

Kind regards,

Alexis McKeown

Reckon Senior Technical Support