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Hi @CJT10,

The difference of the pay runs is that the one I marked has not been submitted to the ATO, so it will appear as 'paid'. However, when you submit the pay run, I marked as paid and submit to the ATO, it will also be marked as 'done'.

So please ensure to submit to the ATO the pay run, I was able to mark as done for you.

Thank you and have a lovely evening!

Cheers,

Lucas

Hi there @Gayle_10863666

Can you give us an idea of what sort of changes you made to these particular employees specifically. Was it only the pay items and/or rates in the Pay Setup section that was updated?

If you go into the profile of one of these employees and check the Leave tab, are the annual and personal leave items still listed for the employee? (example screenshot below).

If so, is there a maximum accumulation limit set and if there is, has that accrual limit been reached?

That's really good spotting @Gayle_10863666, it potentially could be but I'm not 100% sure if it is.

I just ran a test in my account, I changed the maximum accumulation for both annual and personal leave by typing in 0.00 in the field. This changed the display from the dash to 0 hours as it is in your screenshot.

I then ran a pay for the employee and it accumulated leave as normal. I'm running a test book with all sorts of weird and wacky data though so it might not be the best comparison.

With that said, its certainly worth a shot. You can change that field by editing the respective leave item and removing the 0.00 value from the maximum accumulation field and instead just leave it blank.

I've put together a quick screen recording example below 👇

Good stuff Gayle, really glad to hear it sorted and thanks for letting me know 🙂

Access granted, thanks

It was all of the drafts

Gone back in - other two go through now - Thankyou!

Does it matter, from ATO perspective, that the one you did is marked “paid” and all of mine are marked “done”?

Help!

App previously working fine; now I am unable to “Mark Paid” my draft pay runs, nor can I edit or delete them! Just recurrent Failure - Something Went Wrong messages.

I have two accounts, and the other works fine.

Any help gratefully received

Hi @Pia

I've moved your post over to this main one in regard to this issue so you receive updates as soon as they're published.
We're aware of an issue where employees who have initial YTD balances but not been included in any pay runs are currently not appearing in the EOFY finalisation screen.

We've got a fix for this on the way which is going through testing at the moment and if all ok it should be released toward the end of this week.