Best Of
Re: Didn't get connection settings - RAH login
Thank you. All working fine now :-)
Re: How is this possible? Leave Details doesn't match Leave Accural Summary
work around 1 on this page:
https://help.reckon.com/article/6e1pbelnij-kba-5623-leave-amount-is-incorrect-in-the-payslips-although-it-is-correct-in-the-employee-s-record
Re: How is this possible? Leave Details doesn't match Leave Accural Summary
Some more detilas:
This was the value as of 30/11/2024 in the employee's Leave Details Section. It 5.46. It is possible that this has been manually updated
This was the report and what's on their payslip. 9.26
When we process the pay for this staff member, it accures the correct amount
and set's it in the employee record
but the report and payslip is wrong. It shows 15.57
Re: How is this possible? Leave Details doesn't match Leave Accural Summary
Hi Rav,
It's this bug here: https://help.reckon.com/article/6e1pbelnij-kba-5623-leave-amount-is-incorrect-in-the-payslips-although-it-is-correct-in-the-employee-s-record
Re: Reckon Accounts Personal Plus v31 (2024) fails installation on Parallels
Hi faigey,
I'm not familiar with the way Parallels does installations of software into the virtual machine.
For the virtualisation software that I've made use of in the past such as VMWare or Virtual Box, I would normally go into the virtual machine guest operating system (such as the Windows 11 virtual machine).
Then inside that guest operating system I would launch the installer for the software such as Reckon Accounts V31 to go about installing it.
Datarec
Re: ISSUES WITH RECKON ACCOUNTS HOSTED
If the file is aborting regularly I think you have a data corruption issue
When was the last time you verified the file?
If you arent using Edge browser, you probably should be.
Reckon will tell you to use Chrome
Its not necessary.
I use Brave. I will not use Chrome.
Also, you can get a installation key code for Reckon Enterprise download your company file and work with it offline to test if the issues are internet or network related
I have a VERY solid HFC internet connection in Geelong, around 500mbps. Never fails
Call me any time if you get stuck
Kr +61407744914
Zappy
Re: Reckon Accounts Personal Plus v31 (2024) fails installation on Parallels
Hi @faigey,
I had a 'clean install Windows 11 Pro VM' and post most recent Parallels update, installed v31 directly from Windows (not macOS) with the VM configured to be as separate as possible from the Mac. I just had my Dropbox folder enable to be shared (which is where my Quicken data file is). I hope that helps.
nicky_j
Re: Reckon Accounts Personal Plus v31 (2024) fails installation on Parallels
Hi everyone.
IT WORKS
Steps include
(1) Upgrade to Parallels version 20.2.0 (55872) using the existing virtual machine
(2) Downloaded Reckons Personal Plus V31 from within the guest operating system W11 to downloads folder. ie NOT via Apple OS on my Mac
(3) Executed Reckons Personal Plus V31 from within the guest operating system W11 . ie NOT via Apple OS on my Mac
I have emphasised above not operating/executing via the OS on my Mac. I honestly do not know whether this is a factor. I do know that all my previous attempts had been via my Mac
Its been a long struggle and I just want to thank all those who have made suggestions.
faigey
Recap on the introduction of RPP v31
I've found it interesting going back over the various conversations resulting from the introduction of RPP v31. Particularly, those related to, and from, users running this software on virtual machine environments.
It's my opinion that some of these users owe Reckon and it's staff an apology for jumping to conclusions, without firstly examining their own respective 'backyards'. I refer to those that wanted Reckon to fix their problem, yes, their problem, when, in fact, it wasn't their problem at all!
Well done @Rav and @Datarec and all the very patient and helpful staff at Reckon, for persisting as long as you have, with those running Reckon software on virtual machines who complained unfairly!
Also, well done to the few virtual machine users who dealt with their problem in a cooperative and respectful way within the Reckon Community.
Cheers jc
Re: Reckon Accounts Personal Plus v31 (2024) fails installation on Parallels
During our successful operation yesterday we loaded v31 from within the guest operating system ie W11
Maybe that wasn’t clear in my earlier posts
neww11db