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Re: Pay Rate Issue

To be honest, I'm not sure what would cause any changes around that as we haven't had any recent updates in the Pay Setup area. Do you have multiple users with access to your book? If so, is there any chance another user may have made any changes recently?

Either way, if you shoot through a web ticket through to us with the details by clicking HERE, we can have a technician take a look and if required, raise an escalation to our dev team.

That can take a bit of time though so if its pay day today, then it might be quicker to make amendments to the pay items so you can proceed with your pay run.

Apologies, I know that isn't overly ideal but let me know how you get on.

Rav

1

Re: How do I correct leave accrual for an employee?

Welcome to the Community @sharonc !

In the employee's record, enter "0" as the Maximum number of hours on all applicable Leave Details tabs - This will prevent any leave accruing going forward.

Depending how many pays have been processed with leave accrual so far, you can then either:

Delete & re-enter each Paycheque

OR

Manually override the employee's Hours available as of … figure to "0" on each of their Leave Details tabs

(NOTE: This is in real time so the correction will only reflect from the last pay period end date onwards eg from the NEXT pay processed, not historically)

😊

Acctd4

3

Re: In Reckon Hosted How do I have the "To be Emailed" selection at the bottom of the invoice page ticke

Hi Reeta, thank you all works OK now :)

David_10863016

2

Re: How do I correct leave accrual for an employee?

Hi @sharonc

In Reckon Accounts Hosted, you can always adjust the leave hours in Employee record.

Go to Employee - Edit Employee Details - Go to Payroll and Compensation Tab - Click on Leave Details.

In the Leave Details Section, click on the Leave that needs to be updated and set the number of hours as per your requirements.

I hope this helps. Please let us know for any concerns. Thank you!

Regards

Tanvi

Tanvi_kataria

3

Re: How do I correct leave accrual for an employee?

Thanks Tanvi. That worked.

sharonc

1

Re: Reckon Accounts Personal Plus v31 (2024) fails installation on Parallels

@Stephen_7060871

I had success with another customer who was using a MacBook with the M3 ARM chip. Its worth a try.

Apologies, but I can't recommend anything else at the moment. I looked into why Parallels wasn't working for my other customer, but unfortunately, I didn't find any solutions.