Best Of

Hi @faigey,

I had a 'clean install Windows 11 Pro VM' and post most recent Parallels update, installed v31 directly from Windows (not macOS) with the VM configured to be as separate as possible from the Mac. I just had my Dropbox folder enable to be shared (which is where my Quicken data file is). I hope that helps.

Hi everyone.

IT WORKS

Steps include

(1) Upgrade to Parallels version 20.2.0 (55872) using the existing virtual machine

(2) Downloaded Reckons Personal Plus V31 from within the guest operating system W11 to downloads folder. ie NOT via Apple OS on my Mac

(3) Executed Reckons Personal Plus V31 from within the guest operating system W11 . ie NOT via Apple OS on my Mac

I have emphasised above not operating/executing via the OS on my Mac. I honestly do not know whether this is a factor. I do know that all my previous attempts had been via my Mac

Its been a long struggle and I just want to thank all those who have made suggestions.

I've found it interesting going back over the various conversations resulting from the introduction of RPP v31. Particularly, those related to, and from, users running this software on virtual machine environments.

It's my opinion that some of these users owe Reckon and it's staff an apology for jumping to conclusions, without firstly examining their own respective 'backyards'. I refer to those that wanted Reckon to fix their problem, yes, their problem, when, in fact, it wasn't their problem at all!

Well done @Rav and @Datarec and all the very patient and helpful staff at Reckon, for persisting as long as you have, with those running Reckon software on virtual machines who complained unfairly!

Also, well done to the few virtual machine users who dealt with their problem in a cooperative and respectful way within the Reckon Community.

Cheers jc

During our successful operation yesterday we loaded v31 from within the guest operating system ie W11

Maybe that wasn’t clear in my earlier posts

dear Nicky_j,

My IT guy’s conclusion was Parallels was “remembering” some part of the old software and this was conflicting with the new download of v31.

Given we got it working we didn’t look further for the cause of the problem.

the other alternative you have is ditch Parallels and download a different VM. That gets around any “remembering” .

Hi nicki_j

Thanks for this information.

I am going to soft pedal on this one.

Deleting parallels and windows will cause me many further problems eg the loss of all of my Microsoft apps . I will then have to purchase new versions of these apps to reinstall .

I hope you are correct ie parallels will investigate and perhaps a more definite/broader solution will develop.

In the mean time, I am using an old PC to continue being able to use Reckons Accounts Personal2022, which in turn means I am continuously switching between My iMac and the old PC - a very inefficient method of conducting business.

Please stay in touch and let me know if parallels come up with a fix.

It will greatly be appreciated.

Cheers

Hi @faigey,

I have attempted this approach without success. I completely deleted my Windows VM and Parallels, reinstalled both, and had the same problem.

neww11db can you elaborate what steps your IT person did or felt what the problem was?

I recently submitted a ticket to Parallels regarding this issue. They informed me that they have encountered the same problem and stated, ‘it appears the issue requires a code-level investigation, so we have escalated it to the Development team.’ While they didn’t provide a timeline, their response gives me some hope that a broader fix may be in progress.

I have only been using Parallels/Windows 11 to run Reckon. All other apps including Microsoft Office, Excel etc are run under my MacBook environment thus not affected when I deleted Parallels/W11.

I was similarly anxious about this situation so called in an IT person well versed in setting up PCs/ Macs. It took us an hour. $200 well spent.

Btw been using V31 extensively this afternoon and it’s going as smoothly as Reckon Personal 2022 was for the last year.

I hope this helps