Best Of
Re: RECKON CRASHES IF I TRY A NEW ITEM ENTRY - ANY THOUGHTS
So what happens when the others open the file, are they able to add a new item?
Re: ✅ RESOLVED - Issue with paid pay runs being reverted back to draft status in Reckon Payroll
Hi @Lorelle
Regarding the pay run reverting to draft, our teams are actively working on a fix and hope to release an update soon.
As for the incorrect amount sent to the ATO, please note that STP updates YTD balances with each submission. Therefore, as long as you’ve submitted the most recent pay run, your YTD balances should be accurate.
Re: Personal Plus 2022
We do apologise for the inconveniences that this is causing you. Our sales team should be able to assist you in getting the software reactivated again as it may have generated a new key for you after renewing the annual license. But I can't be absolutely sure at the moment.
Based on your feedback provided, I will ensure that we check the Update option to see if we can replicate what you have experienced and provide a fix for it.
Thank you and speak soon.
Lucas
Re: ✅ RESOLVED - Issue with paid pay runs being reverted back to draft status in Reckon Payroll
Staus is Success but reckon is logging me out when I try and go into STP today. the one I thought was a concern orginally was w/e 02/01/2025 which is still showing in draft with STP success however the w/e 09/01/2025 has reported the wrong amount to the ATO for one of the employees also. I am only going off the amount that it shows on when they go in to do their centrelink reporting.
Lorelle
Personal Plus 2022
After paying for my annual subscription, I'm now locked out because I need to "renew the licence".
The "Update Online" option, sends me through a loop of Script Error messages before sending me to my Details page which informs me I've paid for the product. It's a never ending cycle.
No instructions were provided on how else I can activate the product? So now I have to wait until business hours to call (god knows how long that process will take) so I can access a product I've paid for.
Do better Reckon!
Re: Additional Tax for Employee
Thanks everyone for your help. I checked with the employee and his request for the additional 5% tax was only so that he didnt get a tax bill at EOFY. I explained that Reckon doesnt have the ability to do this. He was happy with this.
Re: Unrecoverabe error Code: 14538 73108
Welcome to the Community @Marzy !
If the 3 x Rebuilds don't solve the problem, I'd also recommend checking the View report link on that popup there too. It doesn't always show much detail but the QBWin.log should. This file is where Reckon Accounts automatically records info about unexpected issues encountered & is constantly being updated in real time. It can help to pinpoint a particular cause of many errors & messages.
(Unless you selected a different installation folder) the QBWin.log file is usually stored here:
C:\Documents and Settings\[your user name]\Local Settings\Application Data\intuit\Reckon Accounts\log
I don't have much to do with the technical side but if it's only happening on one multi-install location, that could suggests it's installation/config-related. Make sure you have followed the specific instructions for your particular multi-user environment setup, as Reckon's install instructions differ, depending on this 😬
Acctd4
Re: My reckon desktop 2024 keeps crashing when I click on customers.
Hi @office
When did you upgrade to the 2024 version of the Hosted application?
It is likely that for your specific username that you use to login to the data file on the Hosted platform, there is damage to the Customer Centre display settings.
Is the username that you are using to login to the data file, the default "Admin" user?
If not, then consider having the person who can login as the Admin user to create a new username for you to use.
If the rebuild steps described by Lucas do not resolve the issue, then as he has indicated, please contact the Hosted Technical Support Team and have them create a new case and escalate it to the Data Recovery Team.
Assist them by letting them know which specific company data file you are needing help with, its name and location so that they can help you get a copy of that file downloaded and then sent to us.
Datarec
Re: My reckon desktop 2024 keeps crashing when I click on customers.
Hi @office,
It most likely is an issue with the data file itself, could you please attempt a file rebuild by doing the following:
It will require you to complete a backup and attempt the same steps above to replicate the issue to see if it crashes again. However, if it does crash again you will need to call our support line to create a case for our Data Recovery team.
Thank you and speak soon.
Lucas
Re: Additional Tax for Employee
Thanks Shaz,
Employee is casual and hours vary each fortnight which makes it hard. I don't know the specific reason they want 5%. I think he just wants to make sure he doesn't get a big tax bill. Its the first time I have been asked to do extra tax like this in over 20 years so its new to me. I might ask him to give a $ value instead.