Best Of
Re: RECKON CRASHES IF I TRY A NEW ITEM ENTRY - ANY THOUGHTS
have you had the opportunity to open the file on a different computer?
Is it Reckon Premier or Reckon desktop?
Re: Personal Plus 2022
Hi Lucas,
This process is fundamentally flawed at best!
I have just called 1800 732 566 (the number on the activation screen) and been told I have to uninstall the previous version of Reckon before I can download the new version. This is absolutely crazy! When I paid for my annual subscription, there was no mention of having to uninstall and reinstall the program and there was absolutely nothing mentioned on the renewal notice or the confirmation of payment documentation. How am I supposed to figure out how to uninstall the program without completely stuffing everything up!
This is incredibly frustrating!
Do you know who can help me get back into the program I have already paid for?
Re: RECKON CRASHES IF I TRY A NEW ITEM ENTRY - ANY THOUGHTS
So what happens when the others open the file, are they able to add a new item?
Re: ✅ RESOLVED - Issue with paid pay runs being reverted back to draft status in Reckon Payroll
Hi @Lorelle
Regarding the pay run reverting to draft, our teams are actively working on a fix and hope to release an update soon.
As for the incorrect amount sent to the ATO, please note that STP updates YTD balances with each submission. Therefore, as long as you’ve submitted the most recent pay run, your YTD balances should be accurate.
Re: Personal Plus 2022
We do apologise for the inconveniences that this is causing you. Our sales team should be able to assist you in getting the software reactivated again as it may have generated a new key for you after renewing the annual license. But I can't be absolutely sure at the moment.
Based on your feedback provided, I will ensure that we check the Update option to see if we can replicate what you have experienced and provide a fix for it.
Thank you and speak soon.
Lucas
Re: ✅ RESOLVED - Issue with paid pay runs being reverted back to draft status in Reckon Payroll
Staus is Success but reckon is logging me out when I try and go into STP today. the one I thought was a concern orginally was w/e 02/01/2025 which is still showing in draft with STP success however the w/e 09/01/2025 has reported the wrong amount to the ATO for one of the employees also. I am only going off the amount that it shows on when they go in to do their centrelink reporting.
Lorelle
Personal Plus 2022
After paying for my annual subscription, I'm now locked out because I need to "renew the licence".
The "Update Online" option, sends me through a loop of Script Error messages before sending me to my Details page which informs me I've paid for the product. It's a never ending cycle.
No instructions were provided on how else I can activate the product? So now I have to wait until business hours to call (god knows how long that process will take) so I can access a product I've paid for.
Do better Reckon!
Re: Additional Tax for Employee
Thanks everyone for your help. I checked with the employee and his request for the additional 5% tax was only so that he didnt get a tax bill at EOFY. I explained that Reckon doesnt have the ability to do this. He was happy with this.
Re: Unrecoverabe error Code: 14538 73108
Welcome to the Community @Marzy !
If the 3 x Rebuilds don't solve the problem, I'd also recommend checking the View report link on that popup there too. It doesn't always show much detail but the QBWin.log should. This file is where Reckon Accounts automatically records info about unexpected issues encountered & is constantly being updated in real time. It can help to pinpoint a particular cause of many errors & messages.
(Unless you selected a different installation folder) the QBWin.log file is usually stored here:
C:\Documents and Settings\[your user name]\Local Settings\Application Data\intuit\Reckon Accounts\log
I don't have much to do with the technical side but if it's only happening on one multi-install location, that could suggests it's installation/config-related. Make sure you have followed the specific instructions for your particular multi-user environment setup, as Reckon's install instructions differ, depending on this 😬
Acctd4