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📢 UPDATE

Hi everyone

Just wanted to provide a further important update. Based on your feedback, we've decided to rollback the change to invoices as a link for all Reckon One users.

Any invoices that you send from Reckon One will be back to being PDF attachments in your email.

We'll revisit the invoice as link feature in the near future in conjunction with some larger work occurring on the invoice experience in Reckon One coming soon.

You won't need to do anything to action this. The rollback has been made on our end and is active now.

@hiten @sanmus

I can't make any promises or guarantees, however I can take a look to see if we can switch your Reckon One book back to the previous PDF functionality. If that's something you'd like to explore let me know.

I would prefer this to be reverted.

I spoke to my builders and they won't click on links in emails period! So they have no way of obtaining my invoice.

I would have to save the invoice as a pdf to my system then email them seperately

First of all this new functionality adds a feature where link always opens the latest invoice. (A feature only useful if you make adjustment/mistakes). But then takes away functionality like invoice attachment scanning and auto processing by clients. There is now dependency on Reckon server to be available to download the invoice and another assumption that client's firewall will not block Reckon site to download the invoice. Government clients will definitely be blocking Reckon sites and therefore won't be able to download the invoice.

This is a major drawback on Reckon Invoice and could force some to leave.

What you need is to fix the following with invoice

1. Allow attachments to be send along with invoice. In my business we send invoices to clients for consulting charges but have to attach signed/approved documentation. Currently, I send email to my company email and then attach the approved timesheet and then forward to client
2. With your link invoice feature the clients will be confused to see approved timesheet sent as an attachment while the invoice is a link instead. I will probably download the invoice and send the invoice email with both attachments instead to avoid confusions. More work for me to be using Reckon
3. Allow easy customisation of the invoice/payslip/email templates. Currently, very hard and cumbersome

Changing PDF attachment to hyperlink for invoice emails is a step backwards and will cost time. How do we turn off or revert back to original format?

None of our customers will accept invoices without original pdf attachment. All their systems immediately bounce the email back to us.

Every invoice will need to be downloaded and attached individually for EVERY SINGLE INVOICE then sent through our own email system manually. Today alone we have 30+ emails with returned invoices deemed unacceptable. We had no idea that this had changed until the influx of emails.

Can you please advise when this will become an option rather than an enforced change as we can't continue like this.