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Thank you everyone for your help. I was able to find it using the find function and I could access the journal that way! Few! I didn't even know the find function existed!

It might be worth doing a rebuild as well - although I'm not sure how to go about that. I will look it up.

Thanks again for all of your help, I really appreciate it.

Kind regards

Belinda (Retreev)

Hi Rav

I had tried that, different browsers, different computers also,

Glad fixed tonight as i was worried about what to face tomorrow morning if still down.

😉🙂 happy now working again…

Thanks @Alexis McKeown, I have done another screenshot with the full detail, but I am pretty certain it's not a condensed journal from clean up company data - unless you can accidently tick something to do that within the journal entry?

I have just opened the 'make a journal entry' and noticed the list of journals at the bottom of the page and strangely the details are blank for this transaction. But it is definitely showing in the P&L report.

I am able to log on now. thanks for fixing it

Hi guys,

Thanks for your reports on this and apologies for the hassle it's caused tonight.

We believe we've got the service stabilised, can you please try again when you have a chance and let me know if you're able to login successfully?

Ah ok, your post was created in the Reckon Payroll category which is a completely separate software which is for the setup above.
I've moved your post over to the Reckon Accounts Hosted category instead and we'll test it out and let you know 🙂

I would like to set Holiday Salary up as a permanent item on a salary employee just to ensure I do not click on the incorrect payment type. When I add it it is putting in the entire salary amount. Is this something I can not do?