Best Of

Re: Do I still need to process STP for a missed payment?

Technically, yes.

However … in reality, as long as the employee is still current (eg continuing to be paid via payroll), their figures will get picked up in the next pay run anyway as STP doesn’t specifically report each pay run’s totals, it simply updates each employee’s YTD balances, each submission ☺️

Acctd4

1

Re: STP upload status pending for over two hours

Hi @blairmuller

Please check this - STP SUBMISSSION STILL PENDING — Reckon Community

I hope this helps with your query. Feel free to reach out for any concerns. Thank you!

Regards

Tanvi

Tanvi_kataria

1

Re: Remove Filter not working on Receipts screen

Hi @PCsforKids

Thank you for providing the requested info.

I have checked the book and can replicate the issue in your book. However, is working fine for my book. I am assuming this could be a book specific issue.

I am raising a ticket for this "Remove Filter" function in your book for them to investigate further and as soon as we hear from the team, will get back to you with an update.

Regards

Tanvi

Tanvi_kataria

1

Re: Access Denied error for user

https://community.reckon.com/discussion/comment/20650439#Comment_20650439

Hi Rav,

I just logged into Reckon Payroll as ADMIN and it's ok.

The other person now has access to the payroll book under the USER log in.

Thanks for sorting out this out quickly, and hopefully there are no more log in glitches.

JEN

1

Re: Access Denied error for user

Hi @JEN

Can you please try logging into Reckon Payroll now and let me know if you're able to access it as normal?

Rav

1

Re: Error in pay slip

Thanks Rav

Thats helpful

ROB PAYNE

1

Re: Error in pay slip

Hi @ROB PAYNE

I'd recommend just editing that existing payrun rather than creating a new one. Switch the payrun back to draft then remove the incorrect personal leave item from the pay before adding the annual leave item to the employee's pay.

We've got a quick how-to video on editing an existing payrun which I'll link here -

Edit an existing pay run and send an update event ⏪

Rav

1

Re: Exporting Westpac transactions into Reckon Personal Plus 2022

Give me a call and we will work thru this together.

GerryWinter

1

Re: I get and error.NOT RESPONDING

Editing an existing transaction was a common problem years ago. Used to crash all the time, I often had to use a work around. Hasn’t been a problem for a long time though for me

Kris_Williams

1

Re: I get and error.NOT RESPONDING

Good to hear, hopefully you won’t have any more problems

Kris_Williams

1