Best Of

Finally working my end now!

I was able to logon yesterday after maintenance on Saturday night though

this happened 2 hours before maintenance started, but only on one of my logins, so I was a bit freaked out. However I tried again at 10.04 and for a few brief moments it was all good so I felt relieved.

@Selina

Do you have a support ticket with us? Can you do a Verify / Rebuild / Verify and download the verify_rebuild_data.log, verify_rebuild_data.log.old1, verify_rebuild_data.log.old2, etc to your local PC.

The logs will helps us to identify the issue.

Thanks,

Nick

From the Edit menu select Preferences

Can you view your Spelling preference settings and are they set to what you are expecting?

Click the Default button, then the OK button.

Now go and enter a transaction.

Confirm whether when you are entering a transaction and enter a mis-spelt word (test it by deliberately misspelling a simple word) and see whether it is being detected as such.

Add the correct spelling to the dictionary.

If after performing the action above, the problem remains then it may a problem with the Dictionary file that is on your Hosted account Q:\ drive. It may have been deleted or the file is corrupted.

There is a file called "UserDictionary.tlx"

It may be a problem within that file.

That UserDictionary.tlx file can be downloaded from the Hosted Q:\ drive to your local computer and then opened up in Windows Notepad (or other text editor) as it is just a plain text file, if you want to view its contents.

You could rename the existing file to "UserDictionary.tlx.old", then exit the Hosted application, then log out of the Hosted platform, then log back in.

This would force the application to start a fresh dictionary file.

This of course would mean that any custom words you may have added over the years with a specific spelling would be lost.

Consider making a copy of the existing dictionary file UserDictionary.tlx file is in the event that it is needed to be restored or further investigated.

Hi @Selina,

To help us understand the background and more details of the issue.

When did the error occur?

Did it happen to any other company file?

When was the last time you go to transaction without experiencing a problem?

When was the last time you created a backup of your file at a time when there were no problems?

Thank you,

Nick

Once you have done the data verification, Can you please take a look at the QBWIN.LOG? This will give us a clue on what is going on with your file.

Cheers.