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Can't view payslips, random payslip for a person that is not on our payroll

I have just processed my payroll and printed payslips to find a random payslip for a person that is not part of our payroll, not even our company! I went back to view the payslips and now I can't view them - are there some issues since the update in relation to security? Also the viewing of payslips. Your help will be appreciated.

727019

1

Re: Does anyone else not like the 3 decimal places on payslips now in Reckon Payroll after the update?

Yes, I have the same problem, how can what you email and what you print be different? I find this a bit concerning. They should be the same

727019

1

Re: ✅ RESOLVED - Issue with paid pay runs being reverted back to draft status in Reckon Payroll

Hi Reeta,

I just created a test pay run which worked perfectly. It also seemed to fix the previous pay run issue I was having. It is now correctly displaying as 'done' instead of draft.

Thanks for your help.

Bronnie

1

Re: New Reckon 1 update not working on ipad

Hi 1192688,

I tested it on my iPad, and it works fine. Do you see the 3 lines (Toggle menu) at the top left side of the page on the iPad? Which browser are you using?

Best regards,

Karren

Karren Labrador

1

✅ RESOLVED - Issue with previewing and sending payslips from Reckon One

Hi All

We are investigating reports where some customers may be able to view payslips of employees outside their payroll. To safeguard data privacy, we have temporarily disabled payslip preview and sending features while we investigate.

We apologise for the inconvenience and are working to resolve this as quickly as possible.

Updates will be posted in this thread as they come to hand.

✅ THIS ISSUE IS RESOLVED - PLEASE CLICK HERE FOR THE LATEST UPDATE

Luke Sorbara

1

Re: Unable to do termination pay

Hi @SDederer ,

I'm sorry to hear that you're experiencing difficulties with Termination Pay.

Could you please share more detail about the scenario? Have you already terminated the employee?

Specifically, I would like to understand what happens when you attempt to create the termination pay. Are there any error messages that appear?

Additionally, if you could outline the steps you are taking to create the termination pay, that would be very helpful. If possible, sharing a screenshot could also assist us in investigating the issue further.

Kind regards,

Reeta

Reeta Paudyal

1

Does anyone else not like the 3 decimal places on payslips now in Reckon Payroll after the update?

Dianne Izard

2

KB - Leave amount is incorrect in the Payslips. Although it is correct in the employee’s record.

Hi all, we have found a workaround to the issue where Payslips in Reckon Accounts Business is showing incorrect leave balance for some employees randomly. Yet the Leave liability reports and employees card is actually showing the correct leave hours. Please go through this KB http://kb.reckon.com.au/issue_view.asp?ID=5623 and follow the steps.

Please note: While we have known this KB to fix most of the issues we have tested, we can not warrant that it will fix the issue in every case. In the event, if the issue is not fixed please follow the guidelines on KB 5325

Shisir

1

Re: In Reckon Hosted How do I have the "To be Emailed" selection at the bottom of the invoice page ticke

Thanks Reeta, I will give it a go.

David_10863016

1

Re: Loan repayment into wrong bank accountpaid

Hi @instint

It will be a Make Deposit entry (into the business bank account) but where to allocate it, depends on the business structure & what has taken place.

eg If the business is a sole trader entity, Make Deposit to Drawings. If it's a Company, post it to the Directors Loan account.

If the payment has since been transferred to the relevant personal account, enter a Write Cheque, posting to the SAME account used in the deposit, to offset that entry ☺️

Acctd4

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