Does anyone else not like the 3 decimal places on payslips now in Reckon Payroll after the update?

Dianne Izard
Dianne Izard Member Posts: 3 Novice Member Novice Member
in Reckon Payroll

Does anyone else not like the 3 decimal places on payslips now in Reckon Payroll after the update?

Answers

  • adminch
    adminch Member Posts: 8 Novice Member Novice Member

    Yes We have this problem also but when it is emailed, it looks correct at the recipients ends. We don't need 3 decimal points.

  • 727019
    727019 Member Posts: 82 Reckoner Reckoner

    Yes, I have the same problem, how can what you email and what you print be different? I find this a bit concerning. They should be the same

  • adminch
    adminch Member Posts: 8 Novice Member Novice Member

    I have taken it up with the support team plus many many other concerning issues.

  • Peter_9962328
    Peter_9962328 Member Posts: 38 Reckoner Reckoner

    Same problem. Not useful, confusing rather. Also, WHY?

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi folks

    I'm assuming you're referring to this, is that correct?

    image.png

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • 727019
    727019 Member Posts: 82 Reckoner Reckoner

    yes it is, yet the payslip that is emailed does not show like this?

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hmmm that's interesting 🤔

    To be honest, I'm not sure why that's happening yet but I'll try and find out what's going on there.

    So just to clarify, this has only just started happening since Reckon Payroll became unified with Reckon One a little earlier this week?

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Dianne Izard
    Dianne Izard Member Posts: 3 Novice Member Novice Member

    Yes Rav it has only started happening since the update this week. Payslips printed and emailed with only 2 decimal places before the update.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Ok thanks for that @Dianne Izard and @727019

    Leave this with me for a bit, and I'll see what I can find out on what's changed here.

    Will come back with an update once I have some info.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Dianne Izard
    Dianne Izard Member Posts: 3 Novice Member Novice Member

    Thank you! I did notice the option to pay and email payslips was offline today but it was still not fixed last time I checked.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Yes, we temporarily disabled the ability to view and send payslips while we worked through an (unrelated) issue today but that has since been resolved and payslips are fully available now 🙂

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Kevin Thomas
    Kevin Thomas Member Posts: 19 Reckoner Reckoner

    Is it now a requirement to show three zeros in payroll?, this is what is showing up on payslips and pushing the $ out of whack

  • E-Lan
    E-Lan Member Posts: 29 Reckoner Reckoner
    edited December 6

    same here. can reckon advise how to change this? Prefer to have it back to the2 decimal place - the current 3 decimal place is making the payslip quite out of alignment

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi folks

    Just a quick little update to let you know we've opened a ticket for our devs to investigate this and make some corrections here. Will keep you posted.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

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