Best Of

Re: Pay Rate Issue

Apologies for the inconvenience.

If you can please provide us the Case Number (The case, you have raised with Arpan). I am sending you PM for some additional details, if you can please help us with that. Thank you!

Regards

Tanvi

Tanvi_kataria

1

Re: New Design for Reckon One!

This was an interesting read and nice to get some insight on the decisions that go into developing and designing the software.

Eric Murphy

2

Re: #TipTuesday – Revoking MFA and passwords for staff leaving employment

This is a good topic, we've had an employee leave recently so we will utilise some of these steps.

Thank you.

Eric Murphy

4

Re: #TipTuesday – Revoking MFA and passwords for staff leaving employment

Love your work on this @Robyn Kelly (Partner)! 🙌

A very important topic for users to keep in mind, particularly when it comes to data security.

Thanks so much for participating in #TipTuesday 🙂

Rav

1

#TipTuesday – Revoking MFA and passwords for staff leaving employment

Happy Tuesday everyone.

My name is Robyn Kelly, I have been a Reckon Accredited Partner for 24 years and a BAS Agent for 13 years, since it's inception.

I have recently come across small businesses needing to revoke MFA's for staff who have left employment. My Tip for this Tuesday is to make sure you have processes in place for when a staff member leaves your employment; to revoke the employee’s MFA for Reckon Hosted & / or Reckon Portal and change passwords before staff members leave, so they are no longer able to access your businesses financial data once they have left.

Instructions to revoke MFA Hosted:

https://help.reckon.com/article/jxdiculr46-how-to-revoke-multi-factor-authentication-mfa-for-users#how_to_revoke_mfa

Instructions to revoke MFA Reckon Portal:

https://help.reckon.com/article/jxdiculr46-how-to-revoke-multi-factor-authentication-mfa-for-users#how_to_revoke_mfa

Instructions to change the password for users in Reckon Hosted:

https://help.reckon.com/article/t2sbbz18r4-data-services-how-to-change-a-reckon-accounts-hosted-login-password

Instructions to remove shared access to Reckon Portal:

https://help.reckon.com/article/u2i75q01m4-how-to-remove-shared-access-for-a-reckon-one-book

With MFA now in place for many programs and online logins there may be other instances to remove employees; for example ATO Online Services and banking sites, if they have access to lodging forms to the ATO or your banking data. I am sure there are many more examples to include in these processes when off boarding an employee on resignation / termination.

Have a great Tuesday everyone

Regards

Robyn Kelly

robyn@robynkelly.com.au

Robyn Kelly (Partner)

10

Re: Pay Rate Issue

Thanks for that @Samantha_9713244

To be honest, I'm not sure what would cause any changes around that as we haven't had any recent updates in the Pay Setup area. Do you have multiple users with access to your book? If so, is there any chance another user may have made any changes recently?

Either way, if you shoot through a web ticket through to us with the details by clicking HERE, we can have a technician take a look and if required, raise an escalation to our dev team.

That can take a bit of time though so if its pay day today, then it might be quicker to make amendments to the pay items so you can proceed with your pay run.

Apologies, I know that isn't overly ideal but let me know how you get on.

Rav

1

Re: How do I correct leave accrual for an employee?

Welcome to the Community @sharonc !

In the employee's record, enter "0" as the Maximum number of hours on all applicable Leave Details tabs - This will prevent any leave accruing going forward.

Depending how many pays have been processed with leave accrual so far, you can then either:

Delete & re-enter each Paycheque

OR

Manually override the employee's Hours available as of … figure to "0" on each of their Leave Details tabs

(NOTE: This is in real time so the correction will only reflect from the last pay period end date onwards eg from the NEXT pay processed, not historically)

😊