Best Of

Re: Reckon One performance issues (15 March)

Glad to hear you were able to get access @LQHB

Just as a general update for everyone. We're continuing to investigate to determine the root cause of this issue.

Apologies again for the hassle this is causing today. I'll post further updates with more info as soon as I receive it from our teams.

Thanks everyone.

Rav

3

Re: Reckon Hosted - clean up of company data file

Hi @Bronwyn_9084030

Just adding to the above, there are a number of file maintenance tasks that you're able to action yourself to get your file in tip top condition. I'll add a few resources below which are handy ways to ensure youre getting the best performance out of your file.

✨ How to reduce data file sizes larger than 500MB for Reckon Accounts Hosted

✨ How to perform regular data file maintenance in Reckon Accounts Hosted

✨ How to perform a data file rebuild (Rebuild Data) in Reckon Accounts Hosted

Trying out the above might save you a bit of time in not having access to your file etc while a data service is carried out etc.

Rav

2

Re: Rejection from ATO STP

Thanks. Have resolved the issue. It was trying to use a variable tax rate but was not accepting. Will achieve the result in another way

Brian_10862278

1

Re: LEAVE ACCRUAL PER PAY/PER TIME WORKED

https://community.reckon.com/discussion/comment/20653208#Comment_20653208

Hi @Rav

I haven't tried to do the pay run using the option to enter pay items manually. I wonder if this will make a difference?

Hi @Tanvi_kataria

Update…I just noticed that the box you indicated in the example above wasn't ticked in my settings. I will update it now and see if that makes a difference next pay run.

Thank you both and look forward to your replies/help.

JEN

1

Re: Client Booking and payment system

Hi Rav, thanks for the quick response. I don't believe they do integrate so therefore I currently manually enter the details into Reckon myself (labour intensive)

I haven't looked into BetterHQ, I will now though. Thank you

Robyn

1

Re: Add Awards

Reckon One allows you to create Pay Templates which give you the ability to create specialised templates linked to an employee agreement which hold classifications. The pay template uses classifications defined in the agreement.

Check out more info on this here - Pay Templates are now available in Reckon Payroll! ✨

Rav

2

Re: Notes section in payroll so we can add notes for individual employees like pay rises etc

Hi @lesley_9730541

You can now add notes to employees in Reckon One. Check out more info on this in our release notes here - Reckon One update! ✨ Add notes to employees! Pay item improvements and bug fixes!

Rav

1

Re: Creating a Note on Payslips

Thanks Rav,

Hopefully this can be implemented in the future, would be very helpful.

Stacey_6976885

1

Re: Adding Accountant as a user

Hi @Lyn_10072495

For your accountant to access your company file, you can have the file shared with him under his Reckon Account Hosted - User ID.

Please find the attached article for your reference - How to share company files in Reckon Accounts Hosted - Reckon Help and Support Centre

Also, when you have the file shared with him, you can create a user credential for your accountant with required permissions for him to use while logging-in the file.

This can be done as in the screenshot provided below -

I hope this helps. Please feel free to reach out if any concerns. Thank you!

Regards

Tanvi

Tanvi_kataria

3

Re: Option to remove personal leave balance from payslip

Hi @JoSmith

You have the option to show or hide leave item balances on payslips in Reckon One.

Go to Payroll Settings ➡️ Pay Items ➡️ Leave ➡️ Select the option to edit a specific leave item ➡️ Tick or untick the Show balances on payslip option.

Rav

1