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My client has created two pay runs on the same date for the same employee. One has been paid through bank the other remains unpaid months later. I have discussed this with client and the unpaid pay run needs to be reversed. It was a duplication by mistake.

How do I reverse this specific pay run that is wrong?

@Rav I am using Reckon Accounts Hosted. Are you able to help? This pay run is the previous financial year, which the client has already finalised.

Hi @KAD

This post has been created under the Reckon One Payroll category. Can I just confirm that is the software you're using?

I note that your previous posts have been for Reckon Accounts Hosted and your Community profile has Reckon Accounts Hosted listed as your product so just want to confirm that first.

Hi Tanvi,

Thank you for your response. What about the fact that this has been reported via STP. The employee YTD figures will be incorrect. How do I correct that?

Hi @KAD

If the duplicated pay run has never been paid and only exists in the software, you can delete the pay cheque. Follow these steps to delete it:

• Open company file
• Go to Employee Centre and Click on the duplicated Pay cheque
• Once you have the pay cheque opened, click on Edit and there will be options for you to select as below -

Note: Please confirm before deleting the pay cheque, as once deleted, it cannot be recovered. However, you can always create a new one if needed. I hope this helps. Thank you!

Regards

Tanvi

Have you submitted 2 pay runs for the same employee for same date?

If so, please check this out. I hope this helps -

STP lodged twice through Reckon Portal — Reckon Community

Can I remove/delete an incorrect STP upload from the portal? — Reckon Community

Please let us know if you have any concerns. Thank you!

Regards

Tanvi