Best Of
Re: Amending a pay run or new pay run?
Hey Tina,
An update event showing zero for total gross and PAYG is normal.
The reason for that is, update events only adjust employee data, they don't contain an employer component.
I'd highly recommend checking out the info in one of our previous #TipTuesday posts on what makes up an STP submission - #TipTuesday - What's in an STP submission? π»
Rav
#TipTuesday - Share prices not downloading? Try this! π
Having trouble with share price downloads?
If you've already checked off the main causes of why share price downloads can fail from Reckon's help guide here, then here's a little tip that I've found can get things moving back in the right direction.
β¨ Go to One Step Updates
β¨ Click the Select Quotes option on the right
β¨ Click Clear All to deselect all shares
β¨ Next, tick just one or two shares that you know well, click OK and update them, check to see if they worked
β¨ After that, go back to Select Quotes and tick a few more and update them, check to see if they worked
β¨ Keep doing this progressively and select a few more shares on each occasion, just don't select them all at once.
You shouldn't have to do this often but for those occasions where you think you may have tried everything, this might help as it has with me.
Re: personal plus has stopped working, will not open at all
Hi @m3993003
Your screenshots whilst readable are not fully showing the full file name.
They appear to be very long due to the inclusion of dates as part of the file name.
Consider expanding the Name column to the right so you can show more of the actual file name.
If you are taking a screenshot by pressing the PrintScn or Print Screen key on your keyboard (desktop) then it gets copied to the clipboard.
This would allow you to 'paste' that into the body of a community post by pressing the CTRL key and the letter V (CTRL + V).
Datarec
Re: Reckon Community Rewards Roundup! February 2025! π
Hi @GerryWinter ,
Congratulations!!
Your contribution to our community page is greatly appreciated βΊοΈ
Re: Reckon Community Rewards Roundup! February 2025! π
Congratulations!! @GerryWinter
Your contributions are incredibly valuable to the community, and it's awesome to see you take the top spot this month!π
Re: Reckon Community Rewards Roundup! February 2025! π
Congratulations @GerryWinter - well deserved
Reckon Community Rewards Roundup! February 2025! π
February is firmly in the rear view mirror and unfortunately, it looks like summer has gone with it π. But the good news is, with the start of a new month we've got another opportunity to reward our Community members!
February 2025's $100 gift card winner is..
February was an incredibly close month with only a handful of points seperating our big 3!
We have a new first-time winner this month so a huge congratulations to @GerryWinter for taking the top spot with 218 points in February!
Gerry, you do some amazing work here on the Community, in particular with our Reckon Personal Range software. Your insights and helpfulness is truly appreciated not just by me, but also the wider Community along with internally as well. Enjoy your well-earned reward coming your way!
Special shoutouts
A hugely special shoutout goes to π₯ @Kris_Williams (209 points) & π₯ @Acctd4! (197 points)! It was amazingly close month and as always you're both right at the top so thank you again for all that you bring to the Community π
Also, a shoutout to @Therese R for earning the Reckon Star rank and to @HeatherJ for earning the ultra rare Ancient Membership badge on the Community!
March is well underway! Every post, answer, and contribution you make could put you in the running for anotherΒ $100 gift cardΒ at the end of the month. You could be our next Reckon Community Rewards winner! π¬π‘
What is Reckon Community Rewards?
Our Reckon Community members go in the running for a $100 gift card each month just for participating and contributing right here on the Community. Its super easy and for more info click here -Β Earn Points, Gain Ranks and Receive Rewards on the Reckon Community! π
Rav
Re: Hi,every time i open employee centre it shuts the program down
The Reckon Technical Support Team is here to assist with issues.
Restoring a backup is only one of the options that would be provided.
As to whether it is necessary will depend on the nature of the problem.
Datarec
Re: Hi,every time i open employee centre it shuts the program down
If you can perform the verify you can open the qbwin log file in word pad which may provide some insight into the corruption issue that is causing the problem. The reckon tech staff are not every good at dealing with these issues so my considered recommendation is to reach out to one of the Accredited Partners like I.
We are helping people like you to solve these problems with a minimum of down time in the most efficient way possible.
Often times tech support will tell you to restore a backup when it isnt necessary and may even put you back even further.
Call me any time
Zappy 0407744914
Zappy