Best Of

Re: STP File Upload Error

There's no need to separate the holiday v final payout pays into 2 submissions. As long as your Payroll Items are correctly mapped, everything will still report accordingly, whether it's in a single or combined lodgment 😊

Acctd4

1

Re: STP File Upload Error

Hi @SarahFinance

From what I understand that error response will appear on an update event that is sent with a future date. A regular/normal pay run submission is able to be sent with a future date, however an update event cannot.

I believe an update event can only be dated with a current, or historic date. If you need to send through that update event submission again, date it with today's date and it should be processed successfully.

Rav

1

Re: Terminated employee - draft payslip shows zero A/L, after marking as paid payslip shows large negati

Hi Tina

That definitely sounds odd. I think our technical support team will probably need to take a closer look into what's happening there.

Please shoot us an online support ticket HERE and a technician will investigate and if required, escalate to our product development team.

Rav

1

I made a mistake with wages - need to adjust the stp for PAYG - confused!!

Have been trying to contact the ATO - no luck

I made a mistake with a staff wage - which I resolved the following week (overpaid). I also adjusted the wage on the week in question in reckon

BUT I need to let the ATO know - as PAYG is wrong - what option do I choose in the STP reporting - is it a new payrun/ full file replacement — for that week that I corrected

or do I update a previously completed ?

Any advice much appreciated - ATO not taking calls!!

JWakefield

1

Re: I made a mistake with wages - need to adjust the stp for PAYG - confused!!

Hi @JWakefield

In this situation, you can edit the pay run and make changes as required. Once changed, please submit the STP as an update event.

Please find the attached link for your reference - Update Event - Reckon Help and Support Centre

Also, check this out - Pay Event Types - Reckon Help and Support Centre

I hope this helps, please reach out if any concerns. Thank you!

Wishing you a Merry Christmas and Happy New Year :)

Regards

Tanvi

Tanvi_kataria

1

Re: #TipTuesday - A Picture Paints A Thousand Words

Glad to hear that it will save you time and thank you for sharing your feedback.

Datarec

1

Re: EMAIL PENDING

Hi Jen

Where did you see the Pending status for this particular email? Was it in Reckon Accounts Hosted's email report?

Rav

2

Re: ACCOUNTS HOSTED - UNRECOVERABLE ERROR 14538 73294

Hi @rsarlidge

When was the last time you were able to successfully enter any general journal transaction without experiencing a crash?

How often do you perform any file maintenance tasks such as creating a backup?

When did you last successfully backup with the 'Complete verification' option enabled in the backup settings?

In the general journal transaction that you are creating:

how many lines make up the journal you are entering for EOFY
are you able to enter a simple two-line journal
what account(s) are you referencing in the journal
can you confirm whether you are making use of tax codes/tax items and if so one(s)?

As a test, can you enter journal:

without making use of any of the existing accounts that you used in the journal that is crash
without making use of any tax codes/tax items

Datarec

1

Re: EMAIL PENDING

I often have that with emails, not always out of Reckon. I believe the internet signal can drop out intermittently, sometimes without even being noticed

Kris_Williams

1