Best Of
Re: RE: reporting amount is different from the YTD amount on last payslip
Hi @Jennie,
As discussed, if you think these amounts are duplicates and have been entered in the Payrun, you can remove these Initial YTD balances. As was previously mentioned by @Rav
Initial YTD amounts are not included in the payroll summary stated. This isn't a problem. The amount shown on the Pay slips will be the same figures submitted to the ATO.
Let me know if that resolves the issue.
Best regards,
Karren
Re: I am having a problem with my MFA, it is not sending a passcode to the mobile designated.
Hi @Jodie_10004988,
Thanks for letting me know. Sometimes, it does provide the previous MFA codes all at once and will not do it for other carriers.
It's fantastic that you were able to find some self help on our community to get this resolved for you. That's what we love to hear!
Thank you and speak to you soon.
Lucas
Re: I am having a problem with my MFA, it is not sending a passcode to the mobile designated.
All good, finally worked and got a code but never got the other dozen codes that I requested previously. Maybe a glitch in the system or with my Telstra mobile?
Re: I am having a problem with my MFA, it is not sending a passcode to the mobile designated.
Hi @Jodie_10004988,
I am glad you have it sorted. Sometimes, things get delayed because of problems with your mobile carrier. It might be due to traffic, maintenance, or other tech hiccups.
Best regards,
Karren
Re: How to reconcile credit card payments minus the fees.
Shaz you are a legend, I am going to try all of this out today. Thank you so much! I will re-post if I run into trouble but thanks for the detailed "how to", its exactly what I needed!!!
SuzyA
Re: Adding comments to overdue invoices
Thank you! Will give it a try.
Last question - if it only shows on screen and doesn't print, what about if I have to email the customer a copy? Would it show up in their email?
Other than that, perfect!
54668
Re: Adding comments to overdue invoices
Hi Reeta - thanks for your reply. We use the memo option for the patients name which needs to print on their statement, so this is not an option for us.
54668
Re: Adding comments to overdue invoices
Hi @54668 ,
Thank you for your query.
The memo feature is available for Reckon customers using the Premier and Enterprise versions of Reckon Accounts. You can locate the memo option at the bottom right-hand side of your invoice. Please ensure that you have one of these versions installed.
To begin, write a note in memo section and save it. Next, navigate to the collections report. Once you generate the report, click on "Modify Report" and select the "Description" option. Finally, refresh the report, and your memo should appear. To make changes so that the customer cannot see that memo in customer statement, I have attached an article below.
I hope this helps.
Regards,
Reeta
Re: Adding comments to overdue invoices
Hi @54668
If it does not print, it would not be in the PDF that you email them.
Datarec
#TipTuesday - Understanding the Audit Trail in Reckon Accounts
Good Morning everyone!!
For today's #TipTuesday, I want to share a feature I recently learned about in one of my customer interactions: the Audit Trail feature in Reckon Accounts Desktop and Reckon Accounts Hosted.
The audit trail automatically tracks all the additions, deletions, and modifications made to transactions in your data file. The audit trail ensures that an accurate record of your data is maintained.
Where to Find It
To access the audit trail, follow these steps:
- Go to the Reports menu
- Choose Accountant
- Click on Audit Trail
Main features of the Audit Trail
- Track who entered the transactions: This is especially helpful when multiple users are accessing the company file, and you're unsure who made specific changes. In our case, both the original entry and the modification were made by "admin." However, if another user had made the change, it would display their name based on the User they are logged in as.
- See changes to transactions: If a transaction is modified or deleted, the changes will appear as a "Latest" entry, while the original entry is marked as "Prior" below it. Otherwise, these entries are typically ordered by the date of entry.
- Use filters to make the report easier to navigate: To enhance usability, you can apply filters. For example, you can select a different date range from the Date Entered/Last Modified drop-down list or filter out specific columns according to your preferences. This allows you to customize the report's details to suit your needs.
These features help you track and review changes to your entries, making it easier to understand how, when, and by whom changes were made.
In a recent case, a customer was working on a company file and noticed some unexpected changes to transactions. By using the audit trail, we were able to pinpoint that the changes were made by one of their colleagues, helping clear up the confusion.
I hope this feature helps others. I wasn’t aware of it until recently, but now, with tax time approaching, I can see how useful it can be.
