Best Of
Re: Item price displaying incorrectly on Invoice PRINT & EMAIL - but Item price is Correct
Hi again @sushiforschools
My dev team have been investigating the issue you were encountering this afternoon however unfortunately, there weren't able to reproduce this in their test book.
They wanted to know if you would be ok with them adding some data into your Reckon One book just for testing purposes only so they can observe the item price behaviour. Any data will be removed immediately upon the conclusion of their testing.
I'll wait to hear from you before we do anything.
Cheers
Rav
Re: Item price displaying incorrectly on Invoice PRINT & EMAIL - but Item price is Correct
Totally fair enough, thanks for that @sushiforschools
Ok, what I've done is put the details of this together into a case and sent it over to our Reckon One product development team to investigate.
I may need to come back to you if they need more info but I'll keep you posted.
Cheers!
Rav
Re: Receiving Payments Error
Thank you @Acctd4 I have checked and the second tick box was unticked in company preferences. I am unsure when or how this happened as I do not recall doing this, but now it is checked, the issue is resolved. thnks
Re: Dividend re-investment amount not enough for any shares
The way to avoid the problem is as follows.
If there is not going to be enough cash dividend to allow even one share to be purchased, do not use the 'reinvest - income reinvestment' screen, use the 'record an income event' and leave the cash in the account.
Good luck
David
David M
Re: Adjusting leave balances
@Zheng As Kris said, you can just manually override the available balance amount. Just been mindful of the specific date:
Acctd4
Re: Employee loan repayments from payroll showing as a payroll liability
Glad you worked it out 👍🏻
By (correctly) selecting not to affect accounts, all it’s doing is clearing the Payroll Item ITSELF (eg removing this “liability” from displaying on your Payroll Liability reports, as these are driven purely by the Payroll Items themselves, not any accounts they’re linked to. It has no impact other than that ☺️)
Acctd4
Re: Reckon One - Down? No Menu Items Available
Hi @sstavrou
Sorry to hear you're having trouble accessing your book.
Can I just confirm, is your Reckon One book shared with you from another user or are you the owner/admin of the book and account?
Rav
Re: Reckon One - Down? No Menu Items Available
To be honest I'm not sure yet but I've flicked a message over to our dev team with your report so I'll see if they can shed some light on what's happening.
Glad its sorted and you're able to access your book but sing out if you run into any more trouble.
Rav
Re: Employee loan repayments from payroll showing as a payroll liability
I started to do this, changed the button to "employee", but as soon as I select the Repay Loan payroll item, up comes "You have chosen a payroll item that cannot be adjusted. You can only adjust tax payroll items.
So next time, stayed with the Company button, was able to enter an adjustment, and OK, and then up comes a window "Account for E;ee Adj." with the default being Wages & Payroll Exp in the P&L.
Cancelled out of this, worried it is going to put a transaction through that will effect P&L. These deductions have correctly gone to the loan a/c in long term liabilities.
OK, finally worked it out. Before clicking OK, there is a button on the right "Accounts Affected", here you can select "do not affect accounts" then ok, and it has worked.
But I haven't come deductions all going into payroll liabilities before. Puzzled as to why this has only happened since I started this new deduction Dec.23.
Re: Bank details reduce when converting estimate to invoice
Excellent work! I'm sure this will be helpful info for fellow Reckon One users so thanks for sharing!
Rav