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Hi everyone We have been investigating reports of Reckon Accounts Hosted 2025 and Reckon Accounts Desktop v34 crashing with an unrecoverable error message when viewing an inventory adjustment transaction. What's the issue? This issue stems from a new enhancement introduced in the 2025 version designed to hide inactive…
The latest edition of Reckon Accounts Hosted includes a new feature to update your super guarantee rate! How do I update my super guarantee rate? To update your super guarantee rate, click on Employees ➡️ Update Super Rate. A prompt will appear which will show you the current rate and allows you to enter a new rate for…
Reckon Accounts Hosted has been upgraded to a new platform experience and we're really excited for you to start using it! We've put together some helpful tips in getting started with Reckon Accounts Hosted new experience below. 💻 Browser permissions After logging into the new Reckon Accounts Hosted platform, you'll be…
Downloading and uploading files is really easy using the new My Files menu which replaces the Floating Toolbar. You can now download or upload multiple files in one go! Check out our how-to video below for a walkthrough on downloading and uploading files in Reckon Accounts Hosted's new platform.
Hi everyone We've received a small number of reports from Reckon Accounts Hosted users that their logo image has disappeared when printing their invoices after upgrading to the new platform. Invoices that are emailed retain the logo image correctly however printed copies are appearing blank where the image should be. This…
Hey everyone! If you've recently made the switch to the new Reckon Accounts Hosted platform and are experiencing trouble with copying and pasting between your computer and Hosted, or printing from Hosted, the problem might be simple — your browser settings! To make the most of the new platform experience, it's important to…
Its Tuesday and you know what that means, its time for another #TipTuesday! Today I'm going to cover a quick little search tip that might help you get familiar with the new My Files menu. 🔍 Searching When you use the search bar to look for files, it's important to note that it currently only searches within the location…
This discussion was created from comments split from: Missing logo image on printed invoices after upgrading 🖼️🖨️.
Hi, We have received a duplicate payment from a customer. The duplicate payment has been entered via 'receive payments' and then applied to a invoice. My issue is, payment has been applied to the wrong invoice but i cannot undo the payment to the invoice to apply to the right invoice
Hi Reckon team Every time I try to check a previous inventory transaction it's crashing my file. The file has been upgraded to 2025 and I have to go through the process of logging in again which is becoming very annoying, very fast. Appreciate any assistance.
After a monumental struggle, (and assistance from Reckon Support), we finally managed to establish a bank feed, with transactions in the feed dating from 16th July. However, I coded just one entry as a "trial", only to get an error message: "Error connecting to Reckon Accounts. E03. Failed to access the company file using…
Somehow I've managed to set the same entity up for authentication under both of my email addresses. Is there a way to either delete one of the duplications, or to amalgamate them?
Hi Team, I guess there's a first time for everything but I accidently overpaid a supplier bill and need some assistance in how to rectify this RAH. The supplier will use the overpayment as a credit for me to use on the next bill but how do I apply the payment I made to the current bill and what do I do with the extra…
Hey all, Looking for some suggestions to set this up. We are looking at wanting to do some targeted marketing for our client base in NZ, and as such, have been asked to generate contact reports. The issue is that some of our historical data is not accurate, and so it is making it difficult to extract the correct…
Good morning all, We have an employee who is resigning and currently serving their notice period. The employee has been with us for more than seven years. Could anyone advise me on the benefits the employee is entitled to and how to record these in Reckon? Your assistance and guidance in this matter would be highly…
This discussion was created from comments split from: RESOLVED - Failed to setup the connection error - Reckon Accounts Hosted.
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Reckon Accounts Hosted has the power of desktop accounting combined with the magic of the cloud.
