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Reckon adding up the gross income total incorrectly on one staff member
One of my staff ( i have 8 and this is the only full timer if that makes any difference) is adding up the total gross income incorrectly since 1st July, this quarter. All other values are correct, as in tax is correct, super is correct, allowances are correct. My records show the total gross should be $6284.98 and when you…
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ABA File & YTD Leave in Reckon Payroll Web
Hi I've just done my first pay run successfully and now I want to create an ABA file to upload for a bulk payment to the bank account to pay the employees. How do I do this? Also, I've noticed that the year to date figures for accrued annual leave & personal leave did not increase from last week to this week. They amounts…
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Customising Payslips in Payroll Web
Just wondering if we are able to customise Payslips in Payroll Web?
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Cannot terminate employee in Reckon Payroll
We recently migrated from Payroll Premier to Reckon Payroll. In Reckon Payroll, I try to terminate an employee in Reckon Payroll. However, there is an error message pop up "Employee could not be terminated". Does anyone konw how to check what wrong and fix the error? Many thanks
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Leave calculations
I am trying to reconcile an employees accumulated leave - annual, personal, conference and Long service leave, but when I run the calculations on an Excel sheet - I dont get the same balances as what is indicated on the Reckon balance for the employee. I have cross checked multiple times but cannot work out why there is…
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Reckon Payroll App - Adjusting Super
Hi there, I have a client that has upgraded to STP2 using the App and l have just gone in to check everything and it appears the super was still being paid at 10.5% rather than 11% from July 1. I ran a payroll and tried to adjust the amount using the fixed amount option but when l checked the YTD figures the extra amount…
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My STP since 1 July is getting rejected.
How do I make the adjustment where the first two characters must be one of the following: RT, RD..........??
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💡 Understanding the YTD Summary balances in the Reckon Payroll App 🔍
How are the Year to Date Summary balances for an employee calculated in the Reckon Payroll App? The YTD Summary tab in an employee profile will show you a running balance of an employee's total earnings, tax, super, allowances and deductions over the course of the financial year. This balance will progressively update when…
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Frozen Payroll App
I've migrated to STP2 and all was going well until the app froze on my iPhone 13. I've tried downloading again but nothing moves it. What is the solution? I can't seem to complete the pay run on the desktop either although it's not frozen there.
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Edit employee in payrun
I am trying to edit the hours worked in a draft payrun before I process it incorrectly and I can’t access the information This is the message Something went wrong We can't complete your request. Reload the page or log out if the issue persists. Reload Logout if you reload it goes back to the beginning of the message if you…
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Reckon payroll subscription
Hi Rav, I have received an email from Apple saying that my next subscription renewal in September is for $9.99 but I have a trial subscription for $4.99 each month until March next year. Do I need to contact Apple in regards to this issue or is it an issue on Reckons end. Thanks Claudia
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Not yet converted to STP Phase 2, need to submit July 2023 STP, but yet to finish 2022/23 year
I an currently on STP Phase 1. I have finished my 2023/23 bookwork and it is with my accountant for final figures so I can submit the June 2023 payrun and then finalise the 2022/23 FY. At the same time I need to submit the July 2023 payrun, which I can't do until I convert to STP Phase 2. I have gone through the STP Phase…
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Payroll Premier upgrade - Migration Issues
Just finished having my Payroll Premier 2023 version migrated to Reckon Payroll. Wondering if anyone has encountered these issues:- An employee didn't migrate across. Can't access any previous pays reports. Can't access any super contribution reports, keep getting a screen saying Premium coming soon. I do my first payrun…
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Pay Super with no Director’s Fee
Hello, due to a loss in my 22/23 company, my accountant wants me to amend a previously lodged 22/23 Payrun to show zero Directors Fee (salary) and just show the superannuation paid. When I try this all seems fine except the only option for superannuation appears to be “salary sacrifice”. With zero wage and only super, the…
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Why does the Payroll App say I'm still on STP Phase 1? I've already upgraded to the premium plan 🙋
I've upgraded to the premium plan, why does the Payroll App say I'm still on STP Phase 1 when I try to create a pay run for 2023/24? Hi everyone! Are you trying to create a pay run for the new 2023/24 financial year but are encountering a message stating you're still on STP Phase 1? Now that we're in the 2023/24 financial…