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Hi everyone, we're super excited to let you know Reckon Payroll has received a significant new update today! Back in September we communicated the change to the sign-in screen for payroll.reckon.com to portal.reckon.com. This was the first stage of a huge navigation upgrade to Reckon Payroll and with today's update, Reckon…
We're really excited to announce a brand new update to Reckon One that not only gives Reckon One a modern new look but also brings all Reckon One functionality under one cohesive interface! Check out what's included in this update! 🎨 A modern new look! Reckon One has been given a makeover with a modern look and feel…
Hi folks Now that Reckon Payroll has been unified with Reckon One (info here), I just wanted to give you a heads up on some changes coming to the Reckon Community very soon. In early January 2025, the Reckon Payroll page here on the Community will be nested under the existing Reckon One page. I'll also be merging the…
Hi Everyone! 👋 After a big focus on getting Reckon Payroll STP2 compliant, we’re back and focusing on our accounting features, in Reckon One. We’ve been going through all of our customer feedback and ideas, and prioritising our roadmap according to what’s important to You. There are a number of ways that we’ve been…
This discussion was created from comments split from: Failed to Save changes - 500: Internal Server Error.
Hello When making a super payment to my employees through the BEAM clearing house, the "awaiting payment" gives the total balance due to be paid to the clearing house. Just wondering if I am able to pay the amounts as separate payments for each employee, or will the clearing house be looking for the "total due" to be…
Please help - I cannot update new pay details for some employees (pay rise) - I get an 'Internal Error 500' message. Nothing works. Seems to be only for employees with personal super funds SMSF. I notice this question was raised by someone in December. Any solutions please??!! Thanks, Ania
I have added a new super fund in the superannuation list but is not coming up when I try and add it to an employee - suggests why not showing. Thanks
Last payrolls everything fine. First payroll of this year today and even though it says they have been emailed, they are being received and they aren't showing up in the email history in reckon payroll
When I checked Compliance in Payroll in Reckon One, I noticed that a couple of pay runs weren't listed as submitted to ATO. So I actioned "Resubmit to ATO" for each of them. Now, in ATO portal, under STP Reporting, there are 2 duplicates of the payruns. Apparently Reckon One had actually submitted the original pay runs,…
Hi, One of my clients pay runs keeps reverting to draft, even though the STP report has been successfully lodged. When I first created pay run everything seemed to work fine and it marked it as paid and STP report was sent successfully (I have checked the ATO portal and it is there). I noticed the pay slip had not been…
Good morning, I have changed 1 employee's bank details this morning successfully in payroll and I am trying to change another employee's bank details and keep getting this error. Both employees ae changing to the same bank, one changes and saves fine and the second one will not save - I receive this error each time I try.…
Hi, I have had to do a payroll update in November and when going to submit the November IAS the updated information has not flowed through to the ATO portal and as they now prefill all payroll data for you this is a bit worrying. The same thing happened last year and it affected an individual as the information did not…
Hi I've terminated an employee and processed their final pay using the 'terminate employee' option. Their annual leave was fully paid out. The draft payslip shows A/L and P/L as zero which is what it should be. Once I mark the payrun as paid the payslip that was emailed to the employee showed -96hrs for annual leave. I've…
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