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Upgrading to Reckon Payroll from Reckon One 🚀
Upgrading to Reckon Payroll for your Reckon One book Hi everyone! We’re really excited to share a new upgraded Reckon Payroll experience for our Reckon One payroll customers! 🆕✨ In this video, we’ll give you a quick intro and overview of transitioning to the all-new Reckon Payroll experience for Reckon One! All of your…
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Known issues & fixes - Reckon Payroll upgrade ⚠️
Hi everyone We're really excited to deliver the Reckon Payroll upgrade to our Reckon One and Payroll Premier (desktop) customers. Overall, the upgrade has been going really well with a huge number of users successfully making the move to Reckon Payroll 🎉 Our teams have worked very hard to make the switch as seamless and…
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Error message on processing leave without pay or otherwise no tax withheld
Hi i have an employee who is currently on leave without pay. When I try to input the withholding tax as “0” I get an error message that states “Error Lump Sum Tax is only applicable for these calculation methods: Additional Payment method A, B(I), B(II), and Return to Work” it also will not let me leave the box blank and…
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"Error when trying to update employee details"
Hi Team, We have upgraded from Reckon One payroll to the new Reckon Payroll and found some of the employee details have not been properly migrated. After editing the information, e.g. phone contact number, and press Done button, the error message then came out. It would be very much appreciated if someone can help to look…
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Reckon One upgrade to Reckon Payroll: How-to Help Videos 💁📽️
Congratulations on making the upgrade to the next-gen payroll experience, Reckon Payroll in your Reckon One book! 🎉 We know its going to be an adjustment from what you're used to but we've got you covered with some short, sharp, how-to videos that walk you through exactly how to perform the most common tasks in Reckon…
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How do I navigate between my Reckon One book and Reckon Payroll? Use the seamless switchers! 🔄
Product Switcher & Book Switcher for seamless navigation in Reckon Payroll Hi everyone! Are you a Reckon One user who has upgraded to Reckon Payroll? We've got a couple of handy tips for you to know! 😁 Product Switcher ↩ Sometimes you may need to switch back to your Reckon One book after working in Reckon Payroll and its…
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Employee Details not saved
This discussion was created from comments split from: Add new employee in reckon one, always being informed employee details not saved.
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Unable to enter new employee
I can complete the first section for adding a new employee - Employee Details, this saves and goes to the Leave Entitlements tab. When I click Save and Continue an error box pops up with Employee details not saved. Unable to determine default super fund for Salary Sacrifice. Only option is to cancel. Apart from not being…
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There is an issue with your account
This discussion was created from comments split from: Transfer my old business STP and GovConnect to my new business.
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Prepare Leave error: A pay item of this name already exists.
Hi Rav, one of my Payroll book 'LN Payroll', has the error below which stop completing checklist to upgrade to STP phase 2. Looks like the Leave items are duplicated, how to remove or delete one of each or all of them? I need to have this error cleared ASAP to upgrade to STP phase 2 Thank you, Khanh
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Super not calculating on leave
Can I get some help please, recently moved over from Payroll Premier to Reckon One payroll. This is the first time I've had a pay run with an employee that has taken leave since moving over to the new software. When I add his personal leave hours that he has taken, the 11% super is only calculating on his ordinary hours. I…
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STP2 Declaration by BAS Agent Error
I am a BAS Agent who processes payroll for 2 clients using Reckon Payroll. I have recently converted to STP2 from Reckon One. I had no problem declaring using Reckon One since STP1 started but now I keep getting the following error when I declare to the ATO: You are not authorised to submit this lodgment on behalf of the…
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Error on STP Submission Not fixed
'Contractor ABN must be supplied error' on STP submission ✅ FIXED - 19 SEPTEMBER Despite your website saying this problem has been fixed effective 19th September, I have re-run a new payroll today and submitted it to the ATO and it has rejected with exactly the same error message as I have been getting for the past 4…
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employee error in Payroll
Hello, I have an employeed who changed employment status from full time to part time. I changed the employment status in payroll (before the upgrade for STP2) by terminating and the changing to part time. Now in Payroll they are appearing as "terminated" but also Active -I cannot enter a change to the Termination date or a…
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Leave Opening Balances
Hi, Previously in Reckon One, to add a Leave Opening Balance for an employee, it was entered under Settings, but with the new Payroll in Reckon One, this doesnt seem to be the case... Can someone please direct me to where I can add a LSL Opening Balance for an employee? Thanks!
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previous pay slips
How do I access a copy of previous payslips in reckon one payroll - the options only shows return to draft or resubmit to ATO - used to be easy in Payroll premier Thank you
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Where can we see an updated payroll STP submission in Reckon Payroll?
STP pay event update not showing the updated pay run figures in STP submissions or in the ATO Portal, only stating that there has been an upgrade?