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Reports on new payroll system
Hi I have just rolled over to the new STP Phase 2 reporting and I have noticed that the payroll summary report no longer fits on one page when printing even if you print it landscape some of the information is missing. Is there a fix for this Kind Regards Jo
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How to un-terminate employee in Reckon Payroll - Want to remove termination date
I have upgraded from ReckonOne Payroll to STP2 but an Employee who is actually current is showing as Terminated because there was a termination date recorded in ReckonOne. The STP2 checklist asks for a Termination Reason - but the drop down is inactive and I can't remove the termination date. The employee is Casual. I…
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Termination date
I have upgraded to Reckon Payroll from Reckon One. One of our employees works for us casually from time to time. He is classed as terminated now in Payroll and I cannot edit the termination date to show he is doing work with us again. I can only change his start date, but it won't let me do that as it's after the…
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Help with Reckon Payroll upgrade
This discussion was created from comments split from: Reckon Payroll upgrade for Reckon One - Frequently Asked Questions (FAQ) 🙋♂️.
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STP submissions rejected
When I submit payroll FY 2022-23 Report, the status shows error. How can I adjust the problem now?
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Error message when attempting to update to STP 2
Hi I am receiving an error message when I try to update to STP 2 which states: There is an issue with your account! Accessing a book in Reckon Payroll requires an associated Reckon GovConnect entity. Either the current book does not have an associated Reckon GovConnect entity, or you do not have permission to access it.…
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Submission was rejected by ATO
Hi, After upgrading to STP2, our submission has been rejected by ATO. ATO's response was "Where an Income Stream Collection is present the PAYGW amount must be provided". Do you know how/where to fix it? Thanks
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STP Submissions in New Reckon Payroll (STP PHASE 2)
Hi I have just completed the switchover for STP PHASE 2, it will be my first payrun next monday but i just wanted to confirm that STP Submissions will be submitted via finalising the payrun automatically? Previously, we had to submit through GovConnect the payrun data, but i guess it has become streamlined now? Thanks Arron
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Personal Leave
I have an employee who has just moved to be a part-timer from being casual. I've manually worked out the hours of accrued sick leave (aka Personal Leave), say 9.6 hours. She is paid weekly. How do I set up her profile such that I can pay her off this 9.6 hrs inthe next pay run (cos she was taken sick) and (2) start seeing…
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STP2 Setup asking for details on inactive employees
In "Prepare Employees", the STP2 setup is asking for Income and Employment type for every employee we have ever employed - and there a many that are no longer employed. The only options are full time/casual etc, there is no option for "no longer employed" (apart from the time that inputting this info is going to take!). Do…
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Employee error
This discussion was created from comments split from: Saving employee details.
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We are using ReckonOne to do our payroll, do we need to upgrade to Reckon Payroll?
Hi we been using ReckonOne with Payrole Lite to process our payroll. When I click on the link at the top to look at Reckon Payroll it says "You don't have access to this book. Please check the account you signed in with" as I assume this is a seperate product. Do we need to upgrade from ReckonOne to Reckon Payrole to…
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Car Allowance cents per KM
The below are 2 allowances already in Reckon, I haven't added these, could someone advise what the error is please. Both are showing this error when you try and add them to an employee's pay items in pay set up. Thank you
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Adhoc Time In Lieu accrual
I have a team member that prefers to accrue any additional hours as time in lieu, since moving to Reckon Payroll I have been unable to find a way to create a leave type that I can manually accrue against at each pay run. Any advice would be appreciated.
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Submission has been rejected by the ATO
Hi. As see the below error messages, the connection is not working even though I have already provided the software ID using Access Manager and have checked it. All clients upgraded to your New Reckon Payroll have the same problem. Before the upgrade, the clients had no error to submit STP to ATO. I couldn't find what is…