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just migrated ???
i'm unable to product a ABA and payslips are not sending? any support on this
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Issue with running payrun after completing payroll upgrade
Hi, I'm unable to edit payslip for individual employees in the upgraded payroll - the right hand pop-up comes up blank when I click the edit button. Also, in the "employees" tab, some of the employee details cannot be viewed and gives an error message: Can someone from the reckon team look into this? I sent message through…
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Setting up new STP 2 and repeatedly being timed out
Hi everyone I am going through and finishing setting up employees etc in the new Payroll and keep getting timed out when trying to update anything. Comes up with the followng error code Request to http://reckon-gql-service-production.gqlapi.com:8080/graphql failed, reason: Socket timeout Any idea ?
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Unable to access Reckon Payroll
Hi there, Is there anyone who can help me to find out the issue? I transfer from Reckon One to Reckon Payroll, but it said I do not have permission. See attached. Thanks in advance.
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STP2
How can I confirm if my payroll program is now STP2 rather than STP1? Thanks
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Switching to Reckon Payroll
Hi when i click on the top of the banner to switch to Reckon Payroll this message comes up. There is an issue with your account! Accessing a book in Reckon Payroll requires an associated Reckon GovConnect entity. Either the current book does not have an associated Reckon GovConnect entity, or you do not have permission to…
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STP phase 1 payroll correction
I had a TFN error in 3 payruns and the Status of the Reckon GovConnect report was showing as Error. I corrected the TFN for the employee and then resent the report without ticking update or replacement. Now the Activity statement at the ATO has recorded those 3 payruns twice each. How do I correct this? Thanks
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Change Employee to Closely Held Employee
I need to change an Employee's status from regular employee to Closely Held but can't work out how to - can someone please give me a link? Thank you.
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How to edit the column size on the Payroll Summary Report so it can be viewed without scrolling?
I've recently updated to STP Phase 2 from Reckon One. I am having trouble viewing the payroll summary report. Currently, I need to scroll across to see the last 5 columns but then the first 3 columns including the employee name disappears. The only way work around I can find is to reduce the website page size to 75% It's…
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Tax too low in the Phase 2
Before switching to phase 2, a draft payrun was prepared and payslips were printed. Why is the fortnightly tax in phase 2 a lot lower than what it should be? Even if you try paycalculator websites, the draft payrun from Phase 1 matches what it should be. Why is Phase 2 taxing the employees too low? e.g. one employee earned…
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How do I change the default of sending an email copy of each employee payslip to our login email?
Hi Team, I want to change the default of sending an email copy of each employee payslip to our login email address as all staff can see the payslips. How do I remove the default of sending them as a copy to our default email? Nobody needs a copy of the payslips other than the intended recipient. I can log in to our Reckon…
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STP2
Hi have managed to upgrade three of our companies to STP2 but the last company does not come up with the STP2 check list to go through before upgrading and therefore I can't see where to do the upgrade Thoughts?? Thanks
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Can't "Go to payroll" for uncompleted clients
Hi~ I'm going to help our clients to upgrade from STP Phase 1 to Phase 2. However, from yesterday, when I clicked "Go to payroll" button, always loading to the screen blow, even change to other account to sign in, still couldn't proceed. Can you help to check what's going on there? Is that Reckon system maintenance problem…
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Existing Reckon One Payroll User - Issue with Step 3 Book Name
Hi, When I go through steps for payroll Phase 2. I get to step 3 and where it says book name it is shaded out and I am unable to enter anything here to be able to go onto next step. Have tried on multiple computers and restarted steps multiple time and will never let me go further, until a book name is entered which I…
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Pay item "Annual Leave" is Inactive- no option to activate
Hi, just upgraded Reckon One Payroll to STP2. An employee is transitioning from casual to part time, so need Annual Leave & Personal Leave to be activated. But there is no option to activate Annual Leave. The 3 dots on the right hand side are missing for Annual Leave and Personal Leave. How can the 2 leave items be…