This category is for conversations related to all versions of Reckon Accounts Business (Desktop)
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Hi everyone We have been investigating reports of Reckon Accounts Desktop v34 and Reckon Accounts Hosted crashing with an unrecoverable error message when viewing an inventory adjustment transaction. What's the issue? This issue stems from a new enhancement introduced in the latest version designed to hide inactive…
Hi everyone, On 2 August 2025, the Universities Accord (Cutting Student Debt by 20 Percent) Bill 2025 passed into legislation. The ATO has subsequently published new tax tables for employees with Study and Training Support Loans (STSL), effective from 24 September 2025. Key info 👉 Applies to employees with an STSL (Study…
The latest edition of Reckon Accounts Desktop includes a new feature to update your super guarantee rate. We've put together some key info and important things to know for updating your Super Guarantee rates in the new edition. How do I update my super guarantee rate? To update your super guarantee rate, click on Employees…
We're really excited to announce the latest edition of Reckon Accounts Desktop is now available! The new edition of Reckon Accounts Desktop can be downloaded from the Reckon Members Area What's new in Reckon Accounts Desktop 🆕 Dual Tax Tables This release of Reckon Accounts includes the tax tables for both the 2024/25 and…
The Reckon Community and Help Guides are really useful resources in ensuring you're getting the best out of your Reckon software experience. Below are a few of our recommended tips! Changing your file password 🔑 Your file password is an important aspect to your security. We highly recommend you read the article below…
As part of a data file maintenance routine, you may need to use the Verify Data function. When you have a large data file, this process can take more than 10 minutes, in some situations it can take hours. Be prepared for this and do not initiate this process in the middle of your workday unless necessary. 1. Click on the…
As part of a data file maintenance routine, you may need to use the Rebuild Data function. 1. Click on the menu sequence, File > Utilities > Rebuild data Click the OK button when you see either one of these dialog windows 2. In the Save Backup to... window, the default folder location will be the last folder you saved a…
Do you already have what you would define as a large file? With your specific company data file open, check your data file size by viewing the Product Information screen - How to view the Product Information screen on Reckon Accounts Desktop or Hosted Is the backup process taking longer than expected? Check out the guide…
Hi, what is the best way to do this please? I did four pay runs with STPs submitted and marked as "success" in GovConnect, but I used the wrong ATO Branch code for them. Reckon support, when contacted by my Accountant about this, suggested a very complicated process, which we don't think will actually work. I am fairly IT…
Hi Community, our Reckon premier crashes when we try to add a new item. Reckon Tech support cannot find answer and have suggested Data recovery team. In mean time we are working but not adding items but this has to be fixed. Any help appreciated before the go on this data recovery journey which I'm hoping to avoid not only…
Hi, Currently our end of day z reports are getting sent to an old co workers (work) email that we do not have access to. We are wanting these reports to be sent to another email address but can't seem to find a way around to do it. Please help! :)
Hi everyone, is it possible to add hyperlinks to invoice template. I have a mehtod for our customers pay by credit card and I want to add the link to our invoices but I can't see an option
Unable to input payroll, write cheques or invoice without this error popping up which then causes the program to shut down. Works fine on the main computer which is the server but not on the other computer. Using 2024 version I have uninstalled and reinstalled the program to no avail :(
Hi community, after almost a week and what seems hundreds of hours and 30 or more duplicate searches, resorts, verify and triple re builds. Reckon have so solution to my issue. They suggest giving a back up to the data team. Has anyone any knowledge of this , costs how long it took them to fix the issue and how did you…
Hi I have tried varies ways to clear small amounts still owing on Customer Invoices to no success. Some Invoices are in a previous FY & BAS period. I tried to receipt a customer payment against the amount owing. I tried applying the available credit to the Invoice but the balance just does not clear I created an…
I have logged onto my reckon on multiple computers, but it will crash when I click on the customer tab with no error message. This has only happened since we have updated to 2024 version but no one else is having the issue but myself. We have deleted me as a user and added again, but the same issue keeps happening. Does…
When doing the weekly payroll I have accidentally selected unscheduled instead of my weekly payroll. So, when I do the reconciliation, it is not appearing. How do I change these unscheduled pay runs to the weekly payroll. Thank you
Is it possible to access data for tax purposes after Reckon subscription finishes? Data held in Reckon One (Payroll), Reckon Accounts Home & Business, Reckon Accounts Enterprises, and Payroll Premier 2024.
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