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trying to access 2nd user
Hi all I have Reckon Accounts Premier Contractor Edition I have a licence for 2 users I have always only used one but I wish to now utilize my 2nd user on my laptop. When I download the program it requires me to input the licence key code which I have copied off my desktop but it says it is invalid do I need a new licence…
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How to find list id numbers for products in reckon
Hi, we are using QuickBooks web connector to link reckon accounts enterprise to a web application. We have recently changed the company file and are receiving an error stating the listID doesn't match. How can we locate the updated list ID numbers for products in reckon?
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Final STP
Hi, I work for a non for profit organisation and the financial year ends December 2022. I forgot to make the final pay as Final Event. Just so use to having it as June ...... How do I fix this? Wendy
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**RESOLVED** 504 Gateway Time out - Reckon Accounts Hosted login issue
Reckon Accounts Hosted login issue - 504 Gateway Time out Hi everyone We are currently investigating an issue affecting the ability to access Reckon Accounts Hosted's login page at https://hosted.reckon.com/ You may encounter a 504 Gateway Timeout error message such as the screenshot above. Our dev team have been alerted…
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I want to update the hourly rate for all of my workers.
I have gone into company preferences and updated the hourly rates there but these do not show when processing the pays weekly. The old rate shows so I have to alter it every week before the people get paid?? The only rate that is correct is the new employee. I have reckon Accounts Premier Thanks Rob
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Email Intergration
Hi Everyone, Hoping someone can assist. I am trying to email statements and invoices directly from Premier 2022 Stand alone. I can get it working using Hotmail but I am wanting to link it to my company domain that uses a standard POP/SMTP , or Imap account. I cannot get it to work, i keep getting a user name password…
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How useful is the TLG file for a Reckon Accounts Desktop/Hosted data file recovery
The TLG file is only useful as long as there is a recent good backup set from the same company data file that it can be paired with. The TLG file contains the actions/activity that has occurred since the last full backup (with complete verification) has been made. Let’s say you have a current damaged file called “My…
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Reckon Accounts Premier 2021 user default file backup location can't be set as default
Hi Last week I installed Reckon Accounts Premier 2021 after using Reckon Accounts Premier 2016 for a number of years. Once I had backed up a file to my chosen location in Reckon Accounts Premier 2016, all I had to do was click on the backup icon on the toolbar each time and the backup would commence. Now with Reckon…
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I can't allocate deposit payments to a category
Hi all, I'm totally new to Reckon, but it's the accounting system the organisation I just joined uses. After creating an invoice and then making the deposit in Reckon, the transaction shows up as "Undeposited Funds" in the cash register. When I try to amend the "from account" to reflect the correct category, it says "You…
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Importing Transactions from Bank
Can I import transactions from my bank statement and match using rules in Accounts Premier Desktop
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Printing Tax Invoices
Hi, new to community and Reckon Accounts for my golf club. I can't seem to print a Tax Invoice from a template (Advertising Template) but I can print the same Tax Invoice as a Service Template. Hoping someone can help. It's probably something very simple. 🤔
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How to get totals on <standard - three per page> Payslips?
We use Reckon Enterprise and print a weekly pay report for approval by the boss using the <standard - three per page> payslip option. We have a total of 9 payslips = 3 pages. 6 Employees show a totals line at the end of Earnings and Hours: 3 Employees do not print this totals line: Company preferences should apply to all…
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Data Validation Error
This discussion was created from comments split from: Single Touch Payroll "A data validation error has occurred, please check all employee data"..
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After renewed license for 'Reckon Account Enterprise 2022', no installation key code provided
Dear support, Our company currently using 'Reckon Account Enterprise 2021' and our license will be expired early Jan, 2023. Upon recevied the license renew reminder, we renewal our 'Reckon Account Enterprise 2022' license. However, no installation key code has been provided after we made the payment online. We want to take…