Reckon accounts 2013 keeps crashing

Noeleen Stewart

My reckon accounts 2013 keeps crashing with the following error QBWINDLL.c (255) :  MESSAGE: Fri May 22 13:04:12 LVL_ERROR--Returning NULL QBWinInstance Handle..QBWINDLL.c (255) :  MESSAGE: Fri May 22 13:04:12 LVL_ERROR--Returning NULL QBWinInstance Handle..QBWINDLL.c (115) :  CHECKPOINT: Fri May 22 13:04:12 CQBWinApp::InitInstance -- Initializing QBWinInstance Handle..QBWINDLL.c (145) :  CHECKPOINT: Fri May 22 13:04:12 CQBWinApp::InitInstance completed..QBW.c (221) :  CHECKPOINT: Fri May 22 13:04:12 CQuickBooksApp::InitInstance Initializing Quickbooks (AfxOLE)..QBW.c (225) :  CHECKPOINT: Fri May 22 13:04:12 Operations Started..QBW.c (443) :  CHECKPOINT: Fri May 22 13:04:12 Calling MauiMain for further initialization..fsd.cpp (93) :  MESSAGE: Fri May 22 13:04:13 LVL_ERROR--FSDInitMod ServiceManager.SetCurrentChannel HRESULT = -2147467259..DBManager.cpp (3863) :  CHECKPOINT: Fri May 22 13:04:14 Database Server cache size = 64M..DBManager.cpp (3865) :  CHECKPOINT: Fri May 22 13:04:14 Database Server initial cache size = 32M..DBManager.cpp (3659) :  CHECKPOINT: Fri May 22 13.:04:14 Database Server starting. Startup String = C:\PROGRA~2\Intuit\RECKON~1\QBDBMgr.exe -n QB_ReadOnly_engine_22 -qs -gd ALL -gk all -gp 4096 -gu all -ch 16M -ti 0 -c 4M -x none -ct- -qi -qw  -tl 120 -oe C:\Users\Noeleen\AppData\Local\Intuit\QUICKB~1\Log\22.0\DBSTAR~1.LOG -r ..QBW.c (450) :  CHECKPOINT: Fri May 22 13:04:16 MauiMain finished successfully..QBW.c (632) :  CHECKPOINT: Fri May 22 13:04:16 Initializing Add-Ins..QBW.c (471) :  CHECKPOINT: Fri May 22 13:04:16 Initializing COM-dependent components..QBW.c (498) :  CHECKPOINT: Fri May 22 13:04:16 CQuickBooksApp::InitInstance exiting..QBW.c (568) :  CHECKPOINT: Fri May 22 13:04:16 QuickBooksApp::Run..load.c (2169) :  CHECKPOINT: Fri May 22 13:04:16 InitSystem..DBManager.cpp (3863) :  CHECKPOINT: Fri May 22 13:04:16 Database Server cache size = 64M..DBManager.cpp (3865) :  CHECKPOINT: Fri May 22 13:04:16 Database Server initial cache size = 32M..DBManager.cpp (3659) :  CHECKPOINT: Fri May 22 13:04:16 Database Server starting. Startup String = C:\PROGRA~.2\Intuit\RECKON~1\QBDBMgr.exe -n QB_data_engine_22 -qs -gd ALL -gk all -gp 4096 -gu all -ch 64M -ti 0 -c 32M -x none -ct- -qi -qw  -tl 120 -oe C:\Users\Noeleen\AppData\Local\Intuit\QUICKB~1\Log\22.0\DBSTAR~1.LOG..DBManager.cpp (3451) :  MESSAGE: Fri May 22 13:04:16 LVL_ERROR--Service Error:5 from file:'.\.\src\DBManager.cpp' at line 2148 from function:'DBMgr::DBManager::EnableWindowsService'..load.c (10312) :  CHECKPOINT: Fri May 22 13:04:17 In not hosting mode, opening in single user mode - no hosting change needed...load.c (2302) :  CHECKPOINT: Fri May 22 13:04:17 InitSystem Check file location and move..load.c (2373) :  CHECKPOINT: Fri May 22 13:04:17 InitSystem Open DB Session[4]..load.c (8734) :  CHECKPOINT: Fri May 22 13:04:19 Max users is the default for Basic/Pro and the value is = 5..DBManager.cpp (3375) :  CHECKPOINT: Fri May 22 13:04:19 Current Database Server version = 9.0.2.3267..FileMgr.cpp (274) :  CHECKPOINT: Fri May 22 

Kay Laws Accredited

My suggestion would be to have current Software, not only will you have up to date compliance, you will also have support.

Datarec_ReckonLtd

Hi Noeleen,


You will be best served by conducting a troubleshooting session with the Technical Support Team.

Your problem description does not provide enough detail as to the circumstances under which you are experiencing the problem.

The error log you have provided does appear to indicate a problem with the initialisation of the database server manager service.

"LVL_ERROR--Service Error:5 from file:'.\.\src\DBManager.cpp' at line 2148 from function:'DBMgr::DBManager::EnableWindowsService'..load.c"


One possible way to overcome this is to run the program in an elevated Administrator mode in Windows.
http://www.7tutorials.com/how-run-programs-administrator-windows-7


Alternatively try the following KB article.
http://kb.reckon.com.au/issue_view.asp?ID=4103

It looks into reducing Internet Explorer security settings which could be causing problems.

* Data Recovery Team * 

Related community posts:
https://community.reckon.com/reckon/topics/reckon-accounts-has-stopped-working

Noeleen Stewart

That's fine except that they now expect you to pay upwards of $400 a year for a licence and we are a not for profit organisation and this is way out of our budget. Not very happy about not being able to upgrade for a program I spent a lot of money on so I could upgrade as I went along.

Noeleen Stewart

thanks I tried both those things and neither worked will try the help desk