Reckon One - cannot print BAS or email BAS statement.

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Michael Crocombe_6895688
Michael Crocombe_6895688 Member Posts: 9 Novice Member Novice Member
edited October 2024 in Reckon One
cannot print BAS or email BAS statement.

get the attached error message.

When is this upgrade going to work properly?

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Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,337 Reckon Community Manager Community Manager
    edited July 2017
    Hi Michael,

    Is this error occurring persistently for you or is intermittent in your efforts to print or email?
  • Qwerty
    Qwerty Member Posts: 208 Novice Member Novice Member
    edited July 2017
    09/07/17 Hi Michael, What Bas reporting period is specified in your book? (Monthly, Quarterly - Option 1, Quarterly - Option 2, Quarterly - Option 3 or Annually) You can find this out via the Bas details page. Click the cog icon in the top right of the screen > Settings > Tax settings > Bas details. When viewing the Bas details page, click the Save option to refresh the settings. Hopefully that should resolve the null value problem.
  • Qwerty
    Qwerty Member Posts: 208 Novice Member Novice Member
    edited July 2017
    10/07/17

    Hi Michael,

    I was able to replicate the same issue on my existing Bas entries in my book when printing or emailing. I've sent this issue to the Reckon One team to fix.

    A work around for now is to remove & re-add the Bas entry. This should allow you to print & email successfully.
  • Michael Crocombe_6895688
    Michael Crocombe_6895688 Member Posts: 9 Novice Member Novice Member
    edited July 2017
    it persistently fails
  • Qwerty
    Qwerty Member Posts: 208 Novice Member Novice Member
    edited July 2017
    12/07/17

    Hi Michael,

    I've been informed that this issue is now fixed. You should now be able to print or email that Bas entry (assuming you didn't already use the work around I mentioned in my previous post).

    Cheers.
This discussion has been closed.

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