Reckon Accounts Personal Plus 2018 - account list
Lionel Johnson
Member Posts: 31 Novice Member
In my account list, all of the accounts, except one, show the ending balance.
I must have set this account up incorrectly.
I cannot find where in settings to make the end balance appear.
See the screen shot below - see the missing balance circled in red.
I have also redacted other personal information in the screen shot for privacy - sorry it's a bit messy.
I must have set this account up incorrectly.
I cannot find where in settings to make the end balance appear.
See the screen shot below - see the missing balance circled in red.
I have also redacted other personal information in the screen shot for privacy - sorry it's a bit messy.
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Comments
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Hi Lionel
1. What type of account is this?
2. If you right click on this list do you have 'show current balance' selected or 'ending balance selected?
Andy0 -
Account Type: Bank
Right click selections- Show amounts selected
- Show current balance in the bar
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Hi Once again
Does the account have a balance and what is the account currency?
Is it a new account or one that you have used prior to upgrading?
Andy0 -
Does the account have a balance?: Yes, a positive balance
And what is the account currency?: Australian dollars
Is it a new account or one that you have used prior to upgrading?: Not sure. Definitely not new, but not sure if was setup before or after an upgrade. If it helps, I tend to upgrade fairly soon / immediately after an upgrade is available. Records indicate that the account was setup in July 2014.
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Hi Lionel
Thanks for persevering with me.
When you follow the Menu path: 'Cash Flow > Cash Flow Accounts > Account List' Does the relevant account show any balances in the resultant 'Account List' pop-up window?
Andy0 -
No, no - thank you for persevering with ME!
When I follow the path Cash Flow > Cash Flow Accounts > Account List I can see an Ending Balance, but not a Current Balance. Due to the time difference, please forgive me if I do not respond to you immediately - I will be retiring for the night shortly.0 -
Ok ta.
Interesting that this account listing does show an ending balance in the pop-up window but when you set the account listing to 'ending balance' nothing shows??
Also that this account, which does have a balance, doesn't show a current balance in the pop-up window??
Do you have a 'savings goal' attached to this account? The reason I ask is that the savings goal dictates what is shown in these views.
I'm about to call it a night as well.0 -
Following so far - Lionel have you tried a validate & super validate?
File > Utilities > Validate
Second time hold down Ctrl & Shift when clicking validate & double clicking data file name to super validate.
Regards, Robyn Kelly
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Also have you tried turning the account balances off and then turn it back on?0
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Sorry - Xmas got in the way. Please advise as to how I find out if I have a "savings goal" attached to this account.0
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Apologies - Xmas got in the way.I have seen this procedure (File > Utilities > Validate) mentioned somewhere before and from memory it looked a bit scary. A bit more information what it does and reassurance that nothing can go wrong would be appreciated.0
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First thing I tried - no result.0
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Hi Lionel,
As a test, consider creating a new account of the same type (rename the existing by adding the suffix or prefix "OLD").
Then creating a transfer transaction and confirm that the balance appears.
If it appears then make the original account inactive.
Regards,
Data Recovery TeamRegards,
Reckon Data Recovery Team
How do I add an image or screenshot to my discussion?
How to ask good questions on the Reckon Community
Data Services Tip - Try this first before requesting a data service
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