Reckon Accounts Hosted - Launch Issue (23 January 2018)
We're currently investigating an issue affecting the launch of Reckon Accounts Hosted.
Early indication shows that you may encounter a screen similar to the below when attempting to launch.
We are investigating at the highest priority and our sincere apologies for the inconvenience caused.
I'll keep this thread updated with more information.
Merry Christmas & Happy New Year everyone! ๐ ๐
I'm on leave from 23 December and back on deck again January 6th.
If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.
Comments
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Hi
Now I am receiving the above error
~ 11:27am Post edited by Moderator: Contained info unrelated to this error0 -
Doesn't work, in any browser, reset doesn't work.1
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Thanks for that Catherine,
Unfortunately,? this is a seperate issue to the other thread but nonetheless just as frustrating.ย
We've got the team looking into this as we speak and I'll keep you posted on progress.Merry Christmas & Happy New Year everyone! ๐ ๐
I'm on leave from 23 December and back on deck again January 6th.
If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.
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reset didn't work!0
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reset didn't work0
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Hi guys,
Thanks for trying however this is an issue at our end which we're working on putting right. Resetting your browser will not have an effect.ย
Merry Christmas & Happy New Year everyone! ๐ ๐
I'm on leave from 23 December and back on deck again January 6th.
If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.
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Hi everyone,
The team look to have resolved the issue however can you please try logging in now and confirm?
Let me know how you get onMerry Christmas & Happy New Year everyone! ๐ ๐
I'm on leave from 23 December and back on deck again January 6th.
If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.
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all good now2
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Hi Rav every time i try to log in now it tells the attempt failed because I'm already logged in. What should I do. I can't work.
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Hi Jenny,
Check out this KB, it should do the trick -
The attempt to login with the username โNameโ failed. This user is already logged into the company
Merry Christmas & Happy New Year everyone! ๐ ๐
I'm on leave from 23 December and back on deck again January 6th.
If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.
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great - all fixed. thanks.0
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Since being logged out this morning I now cant log into one of the companies in Hosted.ย Any suggestion on how this can be fixed.ย I have logged out of Reckon and restarted my computer - still cant log in0
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Yes, I'm on now too, thank you
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Hi Helen,
What is happening when you try? Are you getting any error messages?Merry Christmas & Happy New Year everyone! ๐ ๐
I'm on leave from 23 December and back on deck again January 6th.
If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.
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Just logged in.ย For some reason it just worked.
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Good to hear. Sing out if you have any further trouble.
Merry Christmas & Happy New Year everyone! ๐ ๐
I'm on leave from 23 December and back on deck again January 6th.
If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.
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I can access my datafile, but I cannot access the bank accounts viaย the Online Banking function.ย We have wages & suppliers to pay.ย I have logged out & back in again; but still cannot access the bank we need (Bendigo Bank).ย Not happy Jan.
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Hi Helen, how do you access your bank via Online Banking? Can you not login to Bendigo Internet Banking via your browser?0
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Hi Rav, I'm logging in fine, but from this morning I can't print invoices.ย Can preview them but when I go to print them they don't appear on my screen.ย Any thoughts?
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Hi Sue, this is likely the new functionality that now prints directly to your printer, rather than launching as a PDF file.ย1
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I was having trouble logging in earlier, but all seems to be good now.ย However, I can't adjust the column widths on the write cheques screen.ย Any ideas?0
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Hi Carol,
Glad to hear you're back into your Hosted services.
In regard to not being able to alter column width, that is something we're going to need to look at on our end at this stage.
Are you using a touchscreen device when using Hosted? eg. Microsoft Surface, Lenovo Yoga etc?Merry Christmas & Happy New Year everyone! ๐ ๐
I'm on leave from 23 December and back on deck again January 6th.
If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.
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Hi Nathan, has been working like a dream the new way.ย Will print all other reports, but wont print an invoice, as of this morning.ย Are you able to print an invoice okay?
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OMG, restarted computer, invoices now printing.
Have a great day, thanks for your help
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