MIGRATION: How to submit a MYOB Desktop data file for analysis

Data RecData Rec Reckon Staff Posts: 807 ✭✭
edited February 17 in Reckon One

You can choose to create a backup of your source MYOB data file or send the data file itself.

MYOB AccountRight – Backup your company file

                        or


MYOB Premier - Backing up and restoring company files

                        or

MYOB AccountEdge for Mac


Backup & restore your company file - Mac

 

Locate your MYOB desktop data file or a backup file and provide it to us.

MIGRATION: How to securely send a data file to the Reckon Migration Team


In the Short note to the Recipients, field add the text

Custom Conversion Request (MYOB MYO/MYOX/ZIP Data file)

Company Name: _______________________

Contact Name: _________________________

 

When you click on the Choose file button we recommend that you add a description for the file that you are sending.

Example: “this is the source file and it needs the Admin password XXXXX to be opened

   

This will let us know that the file being submitted is assigned to your case and allow the conversion team to perform the analysis.

 

If you do not provide this information, it will result in delays processing your case.

Regards,

Reckon Data Recovery Team

You can request assistance via the case request web form below.

https://www.reckon.com/au/data-services-request/

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