STP error message "Request was incorrectly Formatted or was missing required items"
Amanda Gebauer
Member Posts: 2 Novice Member
Hi, Can anyone advise me on my problem with STP please. When trying to send a payrun I completed yesterday to "send to Govconnect STP" I get the error message "Request was incorrectly Formatted or was missing required items"
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Comments
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i have the same error any fixes?0
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Hi guys,
Are you both using Reckon One?
Are there any other errors during the process that you come across or just the "Request was incorrectly Formatted or was missing required items"?0 -
im using reckon one, at thats the only error i am getting at the moment0
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I’m also using reckon one and it’s the only error message I am getting also. I rang support Wednesday and they were going to look into it further for me, however I haven’t heard back from them0
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Have you heard from them yet Amanda. Reckon Support is not very supporting! Can't get through to them on their helpline!0
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hi all, typically this can mean that the company details are not matching what is in our database for your company for STP
Please ensure you have signed up for govconnect. The most common problem after this is that the business name in govconnect is capitalised (eg TEST) but in the book details it is not
So if your company name is Test Pty Ltd in GovConnect it would be TEST PTY LTD and your legal name in the book details hsould be TEST PTY LTD. Also ensure that the branch number and ABN match as well
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i have all this matching and it still wont work0
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Im having the same problem. I have checked that everything matches.0
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Just wondering if anyone found a solution to this error?
I have recently added new employees to the Reckon File and since this I have been unable to send the file to Gov Connect. Prior to this I was successfully completing transfers. Can anyone help please?0 -
I had the same problem and I called the support number and it turned out something wrong with the details of legal address. I put 'Vic' manually in the state option but I should use 'Victoria'. So check the book settings is important.
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Hi all, a client had this error last week.. I worked out that 2 existing employees had the same employee number... it had been working fine until just recently, so no one could understand why it suddenly had this error, I eventuslly discovered the validation was fixed in a recent update that meant this was now tested properly.. after calling the ATO to discuss and being assured by them that they wouldn't end up with 2 myGov records, I changed one of the employee numbers and then the STP lodged fine...
I really think there needs to be a way to view the R1 STP files?
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