STP - "Failed to Create Subscription"

Sharon_9776959
Sharon_9776959 Member Posts: 5 Novice Member Novice Member
edited October 2024 in Accounts Hosted
Every time I log in to lodge STP, I can log in, go through all the authentication requirements, it notices the ABN and business name, then get the Failed to Create Subscription - how can I get past this

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager
    edited February 2019
  • pasang kaji sherpa
    pasang kaji sherpa Member Posts: 6 Novice Member Novice Member
    edited March 2019
    Can we de register the ABN for STP?
  • Rina Cristobal Azurin
    Rina Cristobal Azurin Member Posts: 6 Novice Member Novice Member
    edited May 2019
    We requested Reckon months ago to do the same, detach the email address (as it was a private one) and transfer to a company official one and Reckon hasn't come up with a solution.  Every time I get a chance to speak to a support staff, they always reply with "the issue has been forwarded to our escalation team and we will contact you later" for weeks now.
This discussion has been closed.

Categories