reckon hosted take for ever to open print documents

Barry Dorrity

I have been falling asleep waiting for accounts hosted to open the document on my computer screen so I can make that document print. We have just had NBN connected and maybe I didnt care prior to NBN about this process being slow because everything was. Is the something wrong my end or it the issue a reckon thing?

Datarec

Hi Barry,

Can you provide a more detailed description of what you are clicking and what 'document' or report you are printing as well as how long you are actually waiting?

Before the NBN, how long does the same process take?
After the NBN, how long does the same process take?

DATA RECOVERY: Important Recommendations for password, backup and file maintenance on the Reckon Accounts Hosted platform

Regards,

Data Recovery Team

Barry Dorrity

Morning, 
Previously I was only printing Invoices, Sales Orders and Purchase orders. it kind of got quicker back when I sent this post. But today I cant get the Sales orders to display on the print screen Google Chrome
I will try Fire fox

Datarec

Hi Barry,

There is a Preference setting that allows you to control the report settings and filtering such as date periods prior to the report attempting to generate.

- Click on the Edit menu
- Select Preferences
- Select Reports and Graphs
- In the My Preferences tab tick the checkbox for "Prompt me to modify report options before opening a report"


Are the reports you are generating encompassing a large date range or are the number of transactions in those periods quite 'large'?

Try narrowing down the period to see if this makes any difference for the speed of report generation.

Regards,

Data Recovery Team

Datarec

Hi Barry,

Can you try the following:

- Logout of the Hosted platform
- Close the Chrome browser
- Open the Chrome browser in "Incognito Mode"
- Login to the Hosted platform
- Open your data file and try to generate that report


Regards,

Data Recovery Team