Single Touch Payroll Issues

VeronicaVeronica Member Posts: 4
edited October 2019 in Accounts Hosted
I’m trying to set up Single Touch Payroll for a business. I have followed the steps involved and when I lodge the payment, it’s coming back with an ATO error message.image

Comments

  • RavRav Administrator Posts: 10,775 Administrator
    edited September 2019
    Hi Veronica,
    Check out this Knowledgebase article, it has info on that error message and also how to resolve it -
    Common ATO STP Errors in Reckon GovConnect
  • Lee-Anne BosnakisLee-Anne Bosnakis Member Posts: 3
    edited September 2019
    Hi, I’ve had the same issue. When uploading your file do you click File Replacement/New. Try that and see how you go. Thanx
  • VeronicaVeronica Member Posts: 4
    edited September 2019
    Yes, I've checked what they have said to do in this article but I'm still getting the same error message.
  • VeronicaVeronica Member Posts: 4
    edited October 2019
    Is there anything else that I can try to get Single Touch Payroll up and running because I'm still getting the same error message?
  • Acctd4Acctd4 Accredited Partner Posts: 895 ✭✭
    edited October 2019

    Hi Veronica

     

    This error message specifically relates to an “Address” issue – Either in the “Company Information” window or in one of the Employee’s records.

     

    Ensure there are no special characters - or inadvertent spaces! - in address fields, that the address lines are all the same format and that every employee has a postcode with 4 digits (no more or no less).

     

    Once you have done the above, you will need to re-save the NEW STP file & then re-upload/lodge this in the Portal.

     

     

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Professional Partner Bookkeeper / Registered BAS Agent (No: 92314 015)

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    [email protected]

    www.accounted4bs.com


    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Professional Partner Bookkeeper / Registered BAS Agent (No: 92314 015)

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    [email protected]

    https://www.accounted4bs.com/

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