Single Touch Payroll Issues

I’m trying to set up Single Touch Payroll for a business. I have followed the steps involved and when I lodge the payment, it’s coming back with an ATO error message.

Comments

Rav

Hi Veronica,
Check out this Knowledgebase article, it has info on that error message and also how to resolve it -
Common ATO STP Errors in Reckon GovConnect

Lee-Anne Bosnakis

Hi, I’ve had the same issue. When uploading your file do you click File Replacement/New. Try that and see how you go. Thanx

Veronica_10245980

Yes, I've checked what they have said to do in this article but I'm still getting the same error message.

Veronica_10245980

Is there anything else that I can try to get Single Touch Payroll up and running because I'm still getting the same error message?

Acctd4

Hi Veronica

This error message specifically relates to an “Address” issue – Either in the “Company Information” window or in one of the Employee’s records.

Ensure there are no special characters - or inadvertent spaces! - in address fields, that the address lines are all the same format and that every employee has a postcode with 4 digits (no more or no less).

Once you have done the above, you will need to re-save the NEW STP file & then re-upload/lodge this in the Portal.

Shaz Hughes Dip(Fin) ACQ NSW, MICB

Reckon Accredited Professional Partner Bookkeeper / Registered BAS Agent (No: 92314 015)

Accounted 4 Bookkeeping Services

Ballajura, WA

0422 886 003

shazinoz2@bigpond.com

www.accounted4bs.com

Reckon Accounts Hosted Announcements & Important Info

Check out the latest important info & announcements for Reckon Accounts Hosted

Button

View all Reckon software categories 🗃️

Each Reckon software has its own dedicated category on the Community. Click below to browse all categories.

Explore all categories